What are the responsibilities and job description for the Help Desk Manager position at RWD Consulting, LLC?
Location: Washington, DC-On-Site Only-Must Be a US Citizen-No Sponsorship
- 5 years IT help desk management in federal/government settings.
- Expertise in ticketing, remote support (e.g., LogMeIn), user configs (email, credentials, encryption).
- Experience with NMB-like tools:
- MS Office,
- Google Workspace,
- Adobe,
- Avaya,
- Printers/Scanners,
- Mobiles (iOS/Android).
- Strong communication; process improvement (e.g., efficiencies, cost reductions). Background in weekly reporting and issue escalation.