What are the responsibilities and job description for the CLIENT SERVICE ADVISOR position at RW OPCO, LLC?
Summary
We are seeking a Client Service Advisor to join our Team in Minneapolis, MN. This position is part of our customer service function that focuses on handling customer inquiries for our tenants and property owners.
Essential Duties And Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Answer inbound client calls to assist and resolve any concerns, using high-performing customer service skills while meeting and maintaining expected KPI's
- Case (ticket) management and processing to resolve client concerns
- Perform incoming online chats to assist and resolve client concerns
- Provide detailed communication and documentation of interactions with clients and employees within Renters Warehouse's CRM
- Enforce all lease terms and issue lease violations as needed
- Enforce utility bill payment requirements as outlined in the lease
- Assist with HOA Rules and Regulations compliance
- Work in collaboration with all company departments and employees to maintain an excellent customer experience
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong knowledge of computers and technology including cloud-based software and applications.
- Proficient in Microsoft Office (Word, Excel).
- Ability to self-manage and problem solve with little or no direction.
- Ability to communicate well and provide exceptional customer service.
- Exert a professional and positive demeanor.
- Organized and manage multiple priorities.
- Successfully use negotiation skills and easily diffuse difficult situations.
- Demonstrate Honesty, Trustworthiness & Accountability.
Education and/or Experience
- High School Diploma, GED, and 1-2 years of experience in a customer service role, administrative role or a related field.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear and sit at a desk working on a computer for multiple hours a day. The employee is occasionally required to walk; use hands to handle, or touch objects, tools, or controls. Specific vision abilities required by this job include close vision.
Work Environment
Remote Status: In-Office required; 3701 Wayzata Blvd. Suite 500, Minneapolis, MN 55416
Travel Requirements: N/A
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the office work environment is usually quiet.