Receptionist / Administrative Support

RVNAhealth is seeking a friendly, organized, and customer-focused Receptionist to serve as the first point of contact for our agency, based in our office location in Ridgefield, CT. This position plays an important role in creating a welcoming experience for patients, visitors, employees, and community partners while supporting the daily administrative operations of the organization.

In addition to managing incoming calls and greeting visitors, the Receptionist provides general administrative support, coordinates front-office activities, and assists with routine departmental reporting and data management. The ideal candidate is professional, detail-oriented, comfortable managing multiple priorities, and enjoys working in a collaborative, service-oriented environment.

Key Responsibilities

• Serve as the primary point of contact for incoming calls and visitors, providing courteous assistance and directing inquiries to the appropriate departments or personnel.
• Maintain an organized, welcoming reception area and ensure visitors are greeted, signed in, and appropriately assisted.
• Monitor and route telephone messages, maintain current employee directory and extension information, and assist with general inquiries about agency services and programs.
• Provide administrative and clerical support, including data entry, scanning, filing, copying, faxing, correspondence, and document distribution.
• Coordinate meeting room reservations and assist with scheduling and front-office coverage.
• Manage incoming and outgoing mail, coordinate package deliveries, and maintain front desk and shared office supplies.
• Collect, maintain, and compile routine departmental data, tracking spreadsheets, and operational reports.
• Prepare and distribute weekly census reports and other recurring reports, ensuring accuracy and timely completion.
• Process front desk payments, maintain supporting documentation, and forward records to the appropriate department.
• Assist with administrative coordination, registration, and visitor support for agency clinics, programs, and events.
• Communicate with the Patient Experience Manager and other departments to support efficient office operations.
• Maintain confidentiality of patient and agency information and follow applicable HIPAA, agency, and regulatory requirements.

Qualifications

• A minimum of one year previous experience in a receptionist, administrative, or clerical support role.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• Strong verbal and written communication skills and a professional, customer-service-oriented approach.
• Excellent organizational skills and attention to detail, with the ability to prioritize and manage multiple responsibilities.
• Comfortable working with computers, office equipment, spreadsheets, and electronic record systems.
• Ability to work independently, exercise good judgment, and collaborate effectively with others.
• Demonstrated discretion in handling confidential information.

 

RVNAhealth offers eligible full-time employees a comprehensive benefits package including medical, dental, vision, and prescription coverage; 403(b) retirement savings; paid time off and holidays; employer-paid life and disability insurance; wellness and employee assistance programs; tuition reimbursement; professional development opportunities; and additional voluntary benefits. Benefits are subject to eligibility requirements and plan terms.

 

The pay range listed represents RVNAhealth's commitment to pay transparency and is a reasonable estimate of possible compensation for this role at the time of posting. The final salary for this role will be determined based on careful consideration of a variety of factors, such as the candidate's exact location, experience, and expertise related to the qualifications.