Office Administrator

Office Administrator — RV64 Resort

Location: RV64 Resort
Reports to: Resort Management / Ownership

Position Summary

The Office Administrator manages daily office operations, guest reservations, tenant billing, payment records, and administrative support for RV64 Resort. This position helps provide a welcoming guest experience while maintaining accurate records, timely collections, and clear communication with management.

Key ResponsibilitiesReservations and Guest Services

• Manage reservations, check-ins, check-outs, extensions, and site changes in ResNexus.
• Answer phone calls, emails, and guest questions professionally.
• Explain resort policies, rates, payment deadlines, and rental terms.
• Maintain accurate guest information and required agreements.
• Collect required deposits and payment authorizations through approved systems.

Billing and Payment Collection

• Prepare and track rent, prorated charges, monthly electricity charges, and other approved fees.
• Coordinate meter readings with maintenance staff to support accurate electricity billing.
• Monitor upcoming payments, overdue accounts, and outstanding balances.
• Send payment reminders and approved notices; escalate unresolved accounts to management.
• Apply late fees and special rates only according to approved policies and documented agreements.

Financial Records and Reconciliation

• Record payments accurately in ResNexus and provide receipts.
• Reconcile daily payment activity, including cash, with supporting records.
• Prepare deposit documentation and assist management with matching payments to bank deposits.
• Investigate discrepancies promptly and report unresolved differences.
• Maintain organized records of invoices, receipts, refunds, and approved adjustments.

Purchasing and Inventory

• Monitor office, hospitality, and operating supply levels.
• Maintain inventory sheets and coordinate regular counts.
• Submit purchases for approval and stay within established spending limits.
• Track Amazon, Walmart, and other vendor orders, deliveries, returns, and receipts.
• Review supply usage and identify opportunities to reduce unnecessary spending.

Office Systems and Recordkeeping

• Use ResNexus and other approved business systems consistently.
• Maintain organized digital and paper files for guests, tenants, vendors, and operations.
• Document special tenant arrangements and obtain management approval before implementation.
• Use corporate email for business communications.
• Protect guest and business information and follow approved payment data handling procedures.
• Help management maintain an up-to-date list of business accounts and authorized access.

Event Center Administration

• Respond to rental inquiries and coordinate availability and bookings.
• Prepare approved rental agreements and collect required deposits and payments.
• Communicate rental rules, access instructions, and cleaning requirements.
• Coordinate event setup and follow-up with the appropriate staff.

Staff Coordination and Reporting

• Track maintenance requests and communicate them to the responsible staff.
• Help maintain landscaping and recurring maintenance schedules.
• Provide management with regular updates on occupancy, collections, overdue balances, expenses, and unresolved issues.
• Escalate guest concerns, financial discrepancies, and policy exceptions promptly.

Qualifications

• Experience in office administration, hospitality, property management, or a similar role.
• Strong organizational skills and attention to detail.
• Comfortable handling billing, payment records, cash, and basic reconciliation.
• Proficiency with email, spreadsheets, and office software.
• ResNexus experience preferred, or willingness to learn.
• Professional communication and customer service skills.
• Ability to handle confidential information with discretion and manage competing priorities.

Authority and Accountability

The Office Administrator follows management-approved policies and spending limits. Discounts, undocumented tenant arrangements, refunds, waived fees, and payment adjustments require appropriate approval.

Success in this role means accurate records, timely billing and follow-up, controlled purchasing, organized operations, and professional service to guests and tenants.

Pay: $12.00 - $17.00 per hour

Expected hours: 35.0 per week

Benefits:

• Relocation assistance

Work Location: In person

Salary : $12 - $17