What are the responsibilities and job description for the Service Advisor position at RV Value Mart Inc?
Your Role at a Glance
As a Service Advisor, you'll be the essential bridge between our customers and the service team. You'll help diagnose service needs, communicate repair timelines, and ensure each customer has a smooth, informed, and positive experience. This is more than a support role — it’s about building trust, offering expertise, and delivering exceptional service every day.
What You’ll Do
Customer Experience Champion
- Warmly greet customers in person, by phone, or email
- Conduct detailed check-ins including VIN confirmation, mileage, and condition assessment
- Review repair orders (ROs) with customers at pick-up
- Provide regular updates during service and resolve concerns proactively
- Recommend additional services based on manufacturer guidelines and technician feedback
Appointment Coordination
- Schedule and confirm appointments efficiently
- Write detailed and accurate service estimates
- Pre-order parts as needed and verify extended warranty coverage
- Ensure smooth drop-offs and timely follow-ups
Daily Department Operations
- Open and close the service department
- Manage the day’s appointment schedule and address no-shows
- Monitor open ROs and track service progress
- Maintain organized records and a clean work area
- Process payments and generate weekly lot reports
- Collaborate with management on service feedback and performance
Technician Workflow Management
- Assist in assigning jobs to technicians
- Coordinate technician updates and shift workloads as needed
- Ensure authorization accuracy for all service jobs
Cross-Department Collaboration
- Work closely with Sales, F&I, Parts, and Warranty teams
- Arrange for sublet repairs and process third-party payments
Ongoing Development
- Engage in dealership training and manufacturer programs
- Pursue relevant certifications and stay current with industry trends
- Attend trade events and expand your professional network
What You Bring to the Team
- Top-notch communication and customer service skills
- Strong organizational and time management abilities
- Proven sales and problem-solving mindset
- Ability to thrive in a fast-paced, team-oriented environment
- 2–4 years of relevant experience, or equivalent training is suggested, but we are willing to train the right person
- Familiarity with computer systems and reporting tools
Physical Requirements
- Frequent sitting, standing, walking, bending, and kneeling
- Ability to climb ladders and lift up to 50 lbs as needed
Why Join Us?
You'll be part of a high-energy, customer-focused team that values precision, communication, and professionalism. If you're looking for a role where you can grow your career and make a real impact on the customer experience, this is it.
*This description reflects the core functions of the role but is not exhaustive. Duties may evolve based on business needs.*