RV Service Advisor

Job Overview

We are seeking a knowledgeable and customer-focused Service Advisor to join our dynamic team. The ideal candidate will have a strong background in the RV industry, with experience in dealership settings and a passion for providing exceptional customer service. As a Service Advisor, you will be the primary point of contact for customers seeking RV maintenance and repair services, ensuring their needs are met with professionalism and expertise.

Responsibilities

• Greet customers and assess their RV service needs.
• Provide detailed explanations of services and repairs to customers.
• Upsell additional services based on customer needs and vehicle condition.
• Coordinate with service technicians to ensure timely completion of repairs.
• Prepare accurate estimates for services and repairs, including parts and labor.
• Maintain clear communication with customers throughout the service process.
• Handle cash transactions and maintain accurate records of service orders.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Stay updated on RV technology, trends, and dealership promotions.

Skills

• Dealership experience is preferred to understand the unique dynamics of RV sales and service.
• Strong RV service management skills to oversee service operations effectively.
• Proficient in upselling techniques to maximize service opportunities.
• Mechanic experience or automotive diagnostics knowledge is beneficial for accurate assessments.
• Solid mechanical knowledge related to RV maintenance, including oil changes, brake repair, transmissions, alignment, suspension, tire service, shocks & struts, air brake systems, diesel engine repair, and auto body repair.
• Excellent customer service skills to foster positive relationships with clients.
• Experience in RV estimating, sales, and service writing is highly valued.
• Ability to handle cash transactions accurately while maintaining financial integrity. Join us in delivering outstanding automotive services while enhancing your career in a supportive environment

Job Type: Full-time

Pay: $45, $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you ever worked in a service department?
• How long have you worked in the RV industry?
• Why should we consider you to be our Service Advisor?
• Are you willing to go through background check and drug test?

Experience:

• RV Service: 1 year (Preferred)

Work Location: In person

Salary : $45,000 - $75,000