What are the responsibilities and job description for the RV Service Advisor position at RV's Unlimited?
Job Overview
We are seeking a knowledgeable and customer-focused Service Advisor to join our dynamic team. The ideal candidate will have a strong background in the RV industry, with experience in dealership settings and a passion for providing exceptional customer service. As a Service Advisor, you will be the primary point of contact for customers seeking RV maintenance and repair services, ensuring their needs are met with professionalism and expertise.
Responsibilities
- Greet customers and assess their RV service needs.
- Provide detailed explanations of services and repairs to customers.
- Upsell additional services based on customer needs and vehicle condition.
- Coordinate with service technicians to ensure timely completion of repairs.
- Prepare accurate estimates for services and repairs, including parts and labor.
- Maintain clear communication with customers throughout the service process.
- Handle cash transactions and maintain accurate records of service orders.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Stay updated on RV technology, trends, and dealership promotions.
Skills
- Dealership experience is preferred to understand the unique dynamics of RV sales and service.
- Strong RV service management skills to oversee service operations effectively.
- Proficient in upselling techniques to maximize service opportunities.
- Mechanic experience or automotive diagnostics knowledge is beneficial for accurate assessments.
- Solid mechanical knowledge related to RV maintenance, including oil changes, brake repair, transmissions, alignment, suspension, tire service, shocks & struts, air brake systems, diesel engine repair, and auto body repair.
- Excellent customer service skills to foster positive relationships with clients.
- Experience in RV estimating, sales, and service writing is highly valued.
- Ability to handle cash transactions accurately while maintaining financial integrity. Join us in delivering outstanding automotive services while enhancing your career in a supportive environment
Job Type: Full-time
Pay: $45, $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Have you ever worked in a service department?
- How long have you worked in the RV industry?
- Why should we consider you to be our Service Advisor?
- Are you willing to go through background check and drug test?
Experience:
- RV Service: 1 year (Preferred)
Work Location: In person
Salary : $45,000 - $75,000