What are the responsibilities and job description for the Customer Service Representative position at RV Mobile Power, LLC?
Essential Duties and Responsibilities
- Provide outstanding customer service via phone, email, chat, and other communication channels.
- Respond to customer inquiries regarding products, warranties, orders, shipping, returns, and technical support.
- Process sales orders, warranty claims, returns, exchanges, and replacement requests accurately and efficiently.
- Create, update, and manage customer cases using the company's CRM and ticketing systems.
- Coordinate with sales, technical support, operations, manufacturing, shipping, and accounting to resolve customer concerns.
- Maintain accurate customer records and document all customer interactions.
- Follow up with customers to ensure timely resolution of open issues.
- Assist customers with product registration, troubleshooting, and warranty information.
- Escalate complex or unresolved issues to the appropriate department.
- Monitor service levels and respond to inquiries within established response time goals.
- Support product launches and promotional initiatives by providing accurate customer information.
- Identify recurring customer concerns and communicate trends to management for continuous improvement.
- Maintain a thorough understanding of RVMP products, policies, and procedures.
- Perform other duties as assigned.
Work Location: In person