What are the responsibilities and job description for the Customer Sucess Specialist position at Ruum Media?
Ruum Media — Dallas, TX
Ruum Media is looking for a sharp, personable Customer Success & Sales Specialist who understands exceptional service and knows how to help a business grow.
We’re a fast-moving real estate media company serving agents and teams across multiple markets. This role combines customer success, sales, scheduling, and relationship building.
- Handle inbound customer calls, texts, and emails
- Help customers with scheduling, orders, questions, and problems
- Build strong relationships with existing clients
- Recommend additional services when they genuinely benefit the customer
- Follow up with leads and help convert new business
- Help identify opportunities to grow client accounts
- Coordinate with photographers, editors, and operations
- Keep communication and follow-ups organized
You’re warm, polished, organized, and naturally good with people. You communicate clearly, stay calm under pressure, and understand that great service can also lead to great sales.
Bonus points: You’ve worked for or received customer-service training from companies such as Chick-fil-A, Starbucks, Nordstrom, luxury hotels, or other hospitality-driven brands.
You understand that stellar hospitality means solving problems, anticipating needs, and making customers want to work with us again.
- Exceptional phone presence
- Strong written communication
- Natural sales ability
- Relationship-building skills
- Reliability and follow-through
- Good judgment and problem-solving
- Genuine hospitality mindset
- Desire to help grow the company
Full-time | Dallas, Texas - $15 - $17 per hour bonuses (Contractor work from home)
Performance bonuses are available for team members who help drive sales, retain customers, and contribute to company growth.
We’re looking for someone who wants to become an important part of Ruum Media—not simply answer phones.
I especially like “Customer Success & Sales Specialist” for this version. It makes the growth expectation clear before someone even applies.
Salary : $15 - $17