What are the responsibilities and job description for the Hotel Front Desk Manager position at Ruth's Chris Steak House?
Hotel Park City, a proud member of Autograph Collection Hotels by Marriott International, is currently seeking a detailed and service driven, Front Desk Manager.
The duties of this important position are, but not limited to:
The duties of this important position are, but not limited to:
- Assists the Director of Front Office in managing and coordinating the daily activities of guest service team members; Front Desk Attendants, Drivers, Bell Attendants,Telephone Operators, Night Auditors, to ensure exemplary guest satisfaction and to maximize hotel profitability.
- Ensures the arrival, departure, and all other guest service interactions are conducted in an efficient, professional, and friendly manner.
- Interacts positively with customers and fellow associates, taking needed action to resolve problems that may arise, maintaining a high level of quality and responsiveness.
- Helps to reduce and resolve guest service complaints by anticipating potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
- Tracks guest satisfaction surveys and maximizes usage of the guest response tracking system.
- Performs other job related duties as assigned by the Director of Front Office.
- Previous Front Desk Management & knowledge of hotel operations.
- Basic knowledge of computer systems is required with a preference toward Opera PMS and various Marriott related platforms.
- Flexible scheduling that may include days, evenings, and weekends is preferred.
- A proven ability to achieve outstanding guest service through leadership is desired.