What are the responsibilities and job description for the Reservations Specialist/Crew Member position at Rusty Anchor Boat Tours?
We are looking for a Reservations Specialist to meet, greet and sell our boat tours to potential customers via the phone and in person. Our office is on the 4th Ave Dock in Mount Dora, FL. We use a computer-based reservation system called FareHarbor so computer skills are needed however training is provided.
Crew Members ride on our boats when necessary. They provide narration of the history of the area and point out wildlife to our customers. Training on the history of the area is provided. Wildlife identification background is a plus but can also be learned on the job.
This is a great position for someone who lives close to Mount Dora, is looking to work part-time (approximately 15-20 hours per week) and wants to spend their day with an awesome group of people! Our boat tours go out 7 days/week, 365 days/year on the beautiful Lake Dora and Dora Canal. You must be able to work weekends and either morning or evening shifts.
Rusty Anchor Mount Dora has been conducting eco tours on pontoon boats in Lake County, FL for over 30 years. We have a true appreciation for the history, flora and fauna of this area and love passing that information on to our customers. If you are a boater, enjoy being around people and the great outdoors, you will definitely enjoy this position.
Candidates must pass a drug screening test. Medical marijuana cards do not make a person exempt. We are regulated by the US Coast Guard therefore Federal Laws apply.
Job Duties:
- Answer incoming calls
- Book reservations for phone and walk-up customers
- Record customer information in our booking engine
- Engage with co-workers and customers in a friendly and professional manner
- Narration of the history, flora and fauna (a script is provided)
- Get on and off the boats, handle the lines for launching and returning to the dock
- Paid training is provided
Communication method(s) used:
- Phone
- In person
Work Remotely
- No
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 15 – 20 per week
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Application Question(s):
- Have you used booking software such as FareHarbor or Peek in the past? If so what was the software you used please?
Experience:
- tourism industry: 2 years (Required)
- reservations: 1 year (Required)
Ability to Commute:
- Mount Dora, FL 32757 (Required)
Work Location: In person
Salary : $15