What are the responsibilities and job description for the IT Support Specialist position at Russian School Of Mathematics?
RSM’s unique approach develops critical thinking and has built excellence in math since 1997. Recently featured by NPR,TED and the Atlantic magazine as one of the players in the “Math Revolution” and ranked one of the best schools in the world by the Johns Hopkins Center for Talented Youth, RSM helps children of all levels build a solid math foundation and develop their critical-thinking and problem-solving skills. For nearly two decades, RSM students have consistently achieved remarkable scores on standardized tests and in national and international math competitions, although attaining top test scores is just one of the benefits of our program. RSM helps students of all levels become more confident in math and develop a deeper understanding of the subject.
RSM is growing and hiring an IT Support Specialist. This role offers the opportunity to contribute to a dynamic IT environment while ensuring the smooth operation of the organization's technology systems.
Core Competencies
- Strong technical knowledge and troubleshooting abilities.
- Capable of multitasking and effectively prioritizing tasks.
- Ability to understand user needs and effectively solve their business problems
Key Responsibilities
- Diagnose and resolve hardware and software issues across Windows, Windows Server, macOS, Linux, Android, and iPad iOS operating systems, as well as computers, printers, VOIP phones, IP cameras, projectors, copiers, and other supported devices.
- Understand and apply knowledge of network architecture and building network systems.
- Possess a foundational understanding of Google Workspace, AWS and VPN services.
- Manage and respond to technical support requests via email, ticketing systems, and phone calls.
- Maintain the company's VOIP phone system. Knowledge of Zoom Phone a plus.
- Collaborate with third-party vendors, including internet service providers.
- Administer servers, including managing Active Directory, Group Policy, and server virtualization.
- Perform regular server backups and data restoration.
- Experience with Mobile Device Management (MDM) systems is a plus.
- Handle installation, diagnostics, configuration, and repair of hardware and software.
- Maintain and manage firewalls (Cisco, Sophos) and other network devices.
- Procure required hardware, software, and licenses for the company. Travel as needed to support IT needs at company locations across the U.S. and beyond.
Qualifications:
- A bachelor's degree in Computer Science, Engineering, or a related technical field
- A minimum of 2 years of relevant experience in IT roles (ideally, with progressively growing responsibilities).
- Good written and verbal communication skills.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Excellent organizational skills with strong attention to detail.
- Capable of working independently and achieving results with minimal supervision.
- Self-motivated and team-oriented with a strong desire to collaborate and contribute.
- Demonstrated hands-on approach to problem-solving with a practical, results-driven attitude.
- Strong analytical skills with the ability to think critically and creatively. Flexibility to work beyond regular business hours when needed.
Benefits:
RSM offers a comprehensive benefits package to eligible employees (upon meeting certain criteria) to support your health, well-being, and financial future. Our benefits include:
- Medical Insurance: Access to medical plans to fit your needs.
- Dental Insurance: Comprehensive dental coverage.
- 401(k) Retirement Plan: Save for your future with a company-matched 401(k)plan.
- Pre-tax Savings: Take advantage of pre-tax savings options for eligible expenses, including health and dependent care. RSM Tuition Discount: Enjoy discounted tuition for your eligible dependents for RSM classes.
RSM embraces diversity and is committed to attracting qualified candidates who also embrace and value diversity and inclusivity. RSM is an Equal Opportunity/Affirmative Action Employer