What are the responsibilities and job description for the Vacation Rental Reservation Specialist position at Russell Vacation Rentals?
Vacation Rental Reservation Specialist (Remote)
$22/hour | 4–5 Day Work Week (Occasional Weekends Required)
We are a small, boutique vacation rental management company offering short-term rentals from Destin to 30A that prides itself on personalized, attentive guest service. Our team is supportive, hands-on, and focused on delivering high-quality experiences without a corporate feel. We are seeking a detail-oriented and customer-focused Vacation Rental Reservation Specialist to join our remote team.
Position Overview
This role is responsible for managing all guest communications and reservation processes while delivering exceptional service to both guests and property owners. The ideal candidate is organized, professional, and thrives in a fast-paced, service-driven environment.
Key Responsibilities
- Handle all guest communications via incoming calls, emails, and booking platforms
- Respond efficiently and professionally to guest inquiries and in-house maintenance calls
- Process reservations via phone, email, and referrals
- Manage cancellations and reservation changes accurately
- Recommend properties based on guest preferences, including location, budget, and amenities
- Learn all accommodation options and become knowledgeable about local neighborhood amenities
- Coordinate with the General Manager and housekeeping teams as needed
- Follow up with potential guests and manage leads
- Provide personalized, high-quality service to ensure guest satisfaction
Qualifications
- High school diploma or equivalent
- Experience in vacation rental or hospitality industry required
- Experience with Escapia required
- Familiarity with Airbnb and VRBO is a plus
- Excellent written and verbal communication skills with strong grammar and attention to detail
- Strong phone presence and active listening skills
- Positive interpersonal skills and a courteous, friendly demeanor
- Strong problem-solving abilities and ability to multitask
- Comfortable navigating multiple software platforms
Remote Work Requirements
- Reliable computer with up-to-date antivirus software
- High-speed internet that meets required bandwidth standards
- Quiet, distraction-free workspace
What We Offer
- Competitive hourly pay ($22/hour)
- Flexible, results-oriented work environment
- Supportive, accessible, and collaborative team culture
- Opportunity to work in a personalized, non-corporate setting
How to Apply
Please submit your resume along with a cover letter explaining why you would be a great fit for our team.
Pay: $22.00 - $23.00 per hour
Work Location: In person
Salary : $22 - $23