Information Technology Manager

Retail Technology Manager (Contract-to-Hire)

Location: Burlington, MA (Hybrid – 3 days onsite/week)

Start Date: July 1, 2026

Duration: 6-12 Month W2 Contract with Strong Potential for Full-Time Conversion

Pay Rate: $65-$80/hour W2 (depending on experience)

About the Opportunity

Russell Tobin is partnering with a nationally recognized specialty retail and consumer brand to hire an experienced IT Retail Lead. This organization operates a large network of customer-facing retail locations across the United States and is known for delivering premium in-store experiences through a blend of exceptional products, hospitality, and technology.

This role will serve as the primary technical expert for the U.S. retail store technology environment, leading initiatives that support store operations, point-of-sale systems, networking infrastructure, and overall retail technology performance.

The ideal candidate combines strong technical expertise with hands-on experience supporting multi-site retail environments and driving technology projects that directly impact store operations and customer experience.

Key Responsibilities

• Act as the subject matter expert for retail store technology across U.S. locations.
• Lead the support, optimization, and enhancement of retail IT systems, including POS platforms, store hardware, peripherals, and network infrastructure.
• Partner with business leaders, store operations teams, and technology stakeholders to identify and implement solutions that improve operational efficiency.
• Manage and deliver retail technology projects, including upgrades, deployments, refreshes, and new initiatives.
• Oversee vendor relationships and collaborate with external partners to maintain service quality and operational excellence.
• Troubleshoot complex store technology issues and drive root-cause analysis and resolution.
• Develop standards, documentation, and best practices for retail technology operations.
• Ensure reliability, scalability, and security of retail technology environments.

Required Qualifications

• 5 years of experience supporting retail store technology environments.
• Strong hands-on experience with retail POS systems and related store technologies.
• Deep understanding of retail network infrastructure, connectivity, and store support operations.
• Experience supporting multi-location retail organizations within the U.S.
• Proven project management experience leading cross-functional technology initiatives.
• Strong communication skills with the ability to engage both technical and non-technical stakeholders.
• Ability to balance strategic planning with hands-on technical execution.

Preferred Qualifications

• Experience supporting specialty retail, hospitality, food service, restaurant, or consumer-facing retail environments.
• Background managing technology for organizations with distributed retail locations.
• Experience with vendor management, IT service management processes, and technology modernization efforts.
• Familiarity with retail technology integrations, payment systems, and customer-facing technologies.

Why This Opportunity?

• Strong potential to convert into a full-time leadership position.
• Opportunity to influence technology strategy across a national retail footprint.
• High-visibility role supporting a well-established consumer brand.
• Collaborative environment with business and technology leaders.
• Competitive compensation and hybrid work flexibility.

Location Requirement: Candidates must be able to work onsite in Burlington, MA three days per week.

Target Start Date: July 1, 2026.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.