Human Resources Support Specialist

Job Title: Human Resources Support Representative IV

Location: Tualatin, OR

Pay Range: $50.00 - $55.00/hourly

Contract Length: 06 months (chances for conversion/extension)

Duties: This role is part of a global HR transformation initiative and will support both global design and regional execution activities.

Functional Team Support

• Support global functional workstreams (Case, Knowledge, Document Management) in partnership with the Global Functional Lead and Regional Leaders.
• Assist with maintaining functional documentation and design materials.
• Ensure documents are properly versioned, stored, and accessible in SharePoint.
• Work with partners to research and support requirements related to knowledge, document, and case management (e.g., retention rules, regional vs. global structures).

Knowledge Management Support

• Assist in formatting, reviewing, and organizing knowledge articles.
• Ensure knowledge content follows standard templates and structure.
• Support bulk updates and clean-up activities for knowledge content.
• Track knowledge article readiness for testing and go-live.

Document Management Support

• Support organization and clean-up of HR documents used in service delivery.
• Ensure documents are:
• Properly stored and categorized.
• Aligned to standard naming and structure.
• Assist with tracking document readiness for migration or use in ServiceNow.
• Help maintain alignment between SharePoint content and HRSD usage.

Case Management Support

• Assist with tracking and organizing case management requirements and scenarios.
• Support preparation of case examples and scenarios for testing.
• Help document workflows, routing logic, and process notes.
• Identify and document gaps or issues surfaced during design and testing.

Testing Support

• Assist with UAT preparation activities, including:
• Test case formatting and organization.
• Test data tracking.
• Track testing progress, defects, and follow-ups.
• Help coordinate defect updates and ensure status is current.
• Support cleanup and documentation after test cycles.

Data Tracking & Reporting Support

• Maintain trackers for:
• Requirements and decisions.
• Knowledge articles.
• Testing progress and defects.
• Ensure data is accurate, up to date, and easy to interpret.
• Provide basic summaries to support team visibility.

Coordination Support

• Follow up on action items and deliverables across the functional team.
• Help ensure deadlines and deliverables are not missed.
• Support cross-team coordination where needed (functional, training, testing).
• Help balance priorities across multiple stakeholders and timelines.

General Project Support

• Assist with ad hoc requests from:
• HR Services Leader – US.
• Global Functional Lead.
• Regional Leaders.
• Support coordination between global functional direction and regional execution needs.
• Support readiness activities leading up to go-live.
• Help maintain organization across multiple regional inputs.

Core Skills

• Strong organization and attention to detail.
• Ability to manage and maintain multiple trackers and documents.
• Clear and professional written communication.
• Ability to follow defined processes and templates.

Functional/Technical Skills

• Experience working in Excel and SharePoint (required).
• Familiarity with ServiceNow (preferred but not required).
• Basic understanding of:
• HR processes or HR shared services (preferred).
• Knowledge management or documentation standards (preferred).

Work Style

• Self-directed with the ability to take guidance and execute independently.
• Comfortable working in a fast-paced project environment.
• Able to manage repetitive and detail-heavy tasks with accuracy.

Schedule Notes

• Virtual Flex Schedule.
• Tuesdays and Thursdays are required days in office (with some flexibility).

Benefits Information:

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

Applicant Privacy Disclosure

We collect personal information from applicants during the recruiting, pre-offer, and offer process.

During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:

1. Identifiers, such as name, address, and email address.
2. Professional and Employment-Related Information, such as resume, work history, education, and qualifications.
3. Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.
4. Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.

Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.

Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policy

If you do not consent to the collection of such personal information, please advise us immediately in writing at datasecurity@prideglobal.com

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.