What are the responsibilities and job description for the CLM/CRM Campaign Manager position at Russell, Tobin & Associates?
CLM/CRM Campaign Manager
Join a leading global technology company at the forefront of customer lifecycle marketing and digital engagement. This opportunity offers the chance to collaborate with cross-functional teams across marketing, analytics, creative, and product to deliver impactful CRM campaigns at scale.
You''ll play a key role in campaign planning, performance storytelling, and launch execution, helping drive customer engagement across global markets.
Important Details
Job Summary
The CLM Campaign Manager supports strategy execution for assigned products, markets, and audience segments. They will partner closely with a Senior CLM Strategist to translate strategic direction into detailed, accurate campaign briefs, performance reporting, and launch readiness. This is a tactical role requiring extremely high attention to detail, strong communication, strong data storytelling instincts, and familiarity with CRM campaigns.
Years of Experience
7 years of experience in campaign management, lifecycle/CRM marketing, or a related marketing strategy function.
Key Responsibilities:
Required Skills
Preferred / Nice-to-have:
Ready to take the next step in your career? We''d love to hear from you.
APPLY TODAY!
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates:
Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
#RTA
#RTA-zr
#LI-MS29
Join a leading global technology company at the forefront of customer lifecycle marketing and digital engagement. This opportunity offers the chance to collaborate with cross-functional teams across marketing, analytics, creative, and product to deliver impactful CRM campaigns at scale.
You''ll play a key role in campaign planning, performance storytelling, and launch execution, helping drive customer engagement across global markets.
Important Details
- Contract Duration: 08 months
- Employment Type: Contract
- Schedule / Shift: 40 hours/week; Hybrid, Tuesday–Thursday.
- Location: Cupertino, CA 95014
- Pay Range: $70-$76/hr. on W2 (“depending upon experience”)
Job Summary
The CLM Campaign Manager supports strategy execution for assigned products, markets, and audience segments. They will partner closely with a Senior CLM Strategist to translate strategic direction into detailed, accurate campaign briefs, performance reporting, and launch readiness. This is a tactical role requiring extremely high attention to detail, strong communication, strong data storytelling instincts, and familiarity with CRM campaigns.
Years of Experience
7 years of experience in campaign management, lifecycle/CRM marketing, or a related marketing strategy function.
Key Responsibilities:
- Develop comprehensive campaign briefs (~40% of role): Co-write functional briefs alongside the Senior CLM Strategist, with high attention to detail across US and Rest of World translation, campaign scope, the segmentation matrix, and the landing destination matrix. Provide clear direction that carries through to creative, product, and data science partners.
- Translate performance data into strategic narratives (~40% of role): Input into weekly, monthly, and ad hoc performance reporting, partnering with the analytics team and Senior CLM Strategist on complex analysis to deliver the business-level story. This includes identifying the clear takeaway, asking the right questions, and tracking which decisions are driving performance shifts.
- Own launch readiness and execution for CLM journeys and creative updates (~20% of role): Align with leadership on go/no-go decisions, oversee QA (filling gaps as needed across copy matrices, feature placement, and link/PT testing), monitor live launches, and drive urgent in-launch decisions; manage journey refreshes including new creative and audiences.
Required Skills
- Demonstrated background in lifecycle marketing campaigns, including brief development and segmentation strategy
- Prior hands-on experience working with CRM tools — examples include Salesforce Marketing Cloud, Adobe Campaign, Braze, Marketo, HubSpot, Iterable, Responsys
- Strong data storytelling skills. Able to translate complex performance data into clear, actionable business narratives for non-analyst audiences
- Prior hands-on experience working with analytics/reporting tools — examples include Tableau, Looker, Power BI, Google Analytics, Adobe Analytics, or SQL-based reporting/ querying tools.
- High attention to detail, particularly across multi-market (US / Rest of World) campaign execution, including scope and segmentation management
Preferred / Nice-to-have:
- Proven ability to manage launch readiness end-to-end, including QA oversight and live go/no-go decision-making
- Strong written and verbal communication skills, with the ability to present to leadership and cross-functional partners concisely and confidently
Ready to take the next step in your career? We''d love to hear from you.
APPLY TODAY!
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates:
Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
#RTA
#RTA-zr
#LI-MS29
Salary : $76