What are the responsibilities and job description for the Customer Service/Inside Sales position at RUSSELL MCCALLS INC?
Job Overview
This is a great opportunity that will give you responsibility for all sales activities in assigned accounts, delivering a unique customer experience, assisting sales representatives and multiple internal departments, and potentially handling projects simultaneously while also keeping up with clients’ day-to-day processes.
Does this sound like an opportunity for you? Please see below for more information regarding our opening.
What does your day look like? Some of your duties may include:
- Keying and verifying sales orders- Retail and Food Service
- Answer telephone calls, direct calls to the appropriate contact, or assist with incoming sales calls.
- Greet Customers and handle inquiries/ order pickups as needed.
- Communications and paperwork for retail accounts and other departments, including purchasing, distribution, customer service, and accounts receivable.
- Identify and resolve customer concerns.
- Assist customers and sales reps with basic needs.
- Assist account managers with collections and credit issues.
Things you need to be able to do:
- Strong interpersonal and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong computer proficiency, particularly in Microsoft Office (Excel, Outlook, Word)
- High attention to detail and accuracy
Things that are a plus:
- College degree preferred but not required.
- 2–3 years of customer service or sales support experience.
What we think you’ll love about Gourmet Foods International:
- Stay Engaged: Our fast-paced environment means your day will fly by.
- Room to Grow: We offer career advancement and tuition reimbursement—we want to invest in your future.
- Innovative & Ever-Changing: Learn new tools and discover exciting new products we bring to the market.
- Team-Oriented Culture: Collaborate with supportive colleagues who value teamwork.
SCHEDULE: Mon-Fri 8:00 am-5:00 pm
What else can we offer?
Gourmet Foods' Benefits include Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, short-term, Long-Term Disability, and accident insurance. We also offer a 401(k) with matching contributions, Profit Sharing, Competitive Salaries, Flexible Paid Time Off (PTO), Paid Holidays, Free College Tuition, PAID Parental Leave, Professional Development Programs, an opportunity to grow within the Company, an Employee Discount, and a Referral Bonus.
Bonus, Incentives & Company-Provided Resources: Above-average salary, Company-provided equipment, and potential profit company bonus.
GFI is a drug-free employer. You voluntarily consent to a pre-employment drug screen, and a background check will be required for the hiring process. Background checks can include, but are not limited to, previous employment, education, and criminal records.
Equal Employment Opportunity
Gourmet Foods International is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.
Qualifications:
Salary : $17 - $19