What are the responsibilities and job description for the Office Administrator position at Russell B Bleakley Plumbing & Heating, Inc?
Must have excellent customer relations skills, handle high call volume for a busy business, and respond to incoming calls diligently. Must wear a phone headset - (non negotiable) and have outstanding phone representation. Plumbing Service business in Somers, NY. Schedule and dispatch multiple plumbers; track invoicing and billing through HouseCall Pro& process payments. Manage timesheets and other office/clerical tasks, including emails, texts, estimate follow-ups, friendly calls, and selling service contracts (we have an incentive program for commission on this). Must type at least 60-90 wpm for all data entry tasks, work efficiently unattended, and be self-motivated. Looking for someone to help build and expand this company. Update weekly social media posts & manage pictures, follow up with sales calls to book open estimates (we have an incentive program to close sales), and do light bookkeeping in QuickBooks Online. Handle all other office duties, including data entry and correspondence, call & lead tracking, job-status coordination on larger projects, filing permits, filing work requests for Con Edison, etc. Salary based on a 40-45 hour workweek, Monday-Friday, 8-5 (1-hour lunch). The additional 5 hours per week are for monitoring the answering service and customer messages as needed, and responding from home when they require a personal reply beyond the answering service.
Job Type: Full-time
Pay: $865.38 - $950.00 per week
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- Must be efficient at data entry (Preferred 60-90 WPM)
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- Somers, NY 10589 (Required)
Work Location: In person
Salary : $865 - $950