Release Operations - Air / Ocean Release Agent II

Farrow, a wholly owned subsidiary of Kuehne Nagel Group, is headquartered in Windsor, Canada. Farrow brings to the global trade industry over 110 years of expertise in cross-border customs brokerage, import/export trade compliance consulting, and integrated logistics services (international freight forwarding/global supply chain management, warehousing/distribution, and ground transportation). With operating locations across Canada and the United States, Farrow manages over 800 employees with 28 offices and warehouses, including those of acquired company Link Corporation.

Release Operations - Air / Ocean Release Agent I
Position Summary
This entry level position is primarily responsible for receiving, reviewing and entering customs documents. The incumbent processes shipments using standard operating procedures. May obtain additional information or seek guidance from more senior team members based on instructions and standard operating procedures.
Key Responsibilities

• Receive documents via email, fax and mail. Review documents for completeness (e.g. date, description, value) ensuring that all necessary documents have been received for processing. Determine account number, ETA and apply bar code to billing sheet. Enter required information into database system
• Contact clients, branches or other brokers if additional documents or information is required.
• Respond to calls and questions from internal and external sources. Trace shipments and set up pre-arrivals at Customs
• Perform other duties such as sorting, matching and stapling documents, printing, faxing, filing, scanning and other functions as assigned

Education and Experience

• High School Diploma or Equivalent Experience
• No experience required

Competencies, Working Skills & Attributes

• Fast and accurate keyboarding skills (min. 8000 keystrokes per hour with 97% accuracy)
• Clear and effective verbal and written communication skills; must be able to speak and write fluently in English. Must also be fluent in French if position is located in Quebec.
• High attention to detail
• Able to operate standard business machines
• Able to perform basic mathematical calculations

Working Conditions, Mental Effort & Physical Requirements

• Accuracy is required when entering appropriate data, adding figures and reconciling documents
• Concentration is required in balancing several tasks at one time and viewing computer screen
• Repetitive keyboarding / mousing; generally more than 6 hours per day
• Sitting at desk for prolonged periods of time (up to 1/2 hour - 1 hour at a time) for more than 6 hours per day
• Lifting batches of entries and mail (generally less than 10 lbs)
• Clean, non-hazardous office environment

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.