BDC Supervisor

Russ Darrow Metro Mazda is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success – and we want you to be a part of it!    

Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees.   

What We Offer  

We believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.   

No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.  

If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you! 

Summary:

Do you love working with new technologies and innovative products? We are seeking an energetic and experience BDC Manager to assist with hiring, training and insuring the overall success of our internet sales departments.

In this role, you will be responsible for developing lead handling processes, provide analytical reporting on results, working and managing our CRM and other systems and training BDC reps on the Russ Darrow way.

Responsibilities:

• Analyze and provide quality first responses to customer inquiring about a vehicle and/or service
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide training on phone handling skills and handling objections
• Work closely with General Manager to develop processes that best fit the dealership
• Manage platforms utilized by Internet Sales Departments
• Be a resource when dealerships are short staffed
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management

Requirements:

• At least one previous role based in strong customer service experience
• Strong computer and analytical skills
• Team player attitude
• Enthusiastic personality
• Must have strong computer skills & proficiency in Microsoft Word, Excel and Outlook
• Good verbal and written communication skills
• Time management, prioritization skills, and the ability to multi-task are required
• Self-motivated and goal oriented
• Ability to hit sales quotas and closing percentages

Benefits:

• Competitive Compensation Plans
• Full Benefits Package
• Medical, Dental & Vision
• 401k with Company Match
• HSA with Company Contribution
• PTO
• Growth and Advancement Opportunities
• Continuous Training and Development