What are the responsibilities and job description for the Foreman Mobile Service position at Rush Enterprises?
The Foreman of Mobile Service Technicians is responsible for ensuring qualified technicians perform repairs correctly, on time, and on budget. Also responsible for ensuring the service department maintains a consistently high level of customer satisfaction.
Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.
Responsibilities:
- Dispatch repair work; assign technicians to mechanical segments that match their skill level to ensure quality. Ensure repairs are assigned in an equal and fair manner.
- Check progress of all work in process and each repair order throughout the day.
- Ensure technicians are clocked on jobs correctly throughout work day and to flat rate repair operations as they are completed throughout the day (notate the correct flat rate hours to bill on each repair order operation).
- Review technician repair comments and verify completed and appropriate for work performed on each operation.
- Keep Service Link updated according to Company policies and standards. Communicate updates to service advisor/communicator via comments in Service Link.
- Provide technical support for technicians when necessary.
- Provide a complete and accurate written cost work estimate for every repair, unless directed otherwise.
- Ensure quality checks are performed on completed jobs and ensure road tests are performed as appropriate to quality-check service work.
- Ensure parts, materials, and other supplies are charged correctly; verify parts department personnel have reviewed and approved.
Basic Qualifications:
- High school diploma or general education degree (GED).
- Two to four years’ related experience and/or training; or equivalent combination of education and experience.
- Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.
Benefits:
- We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.