What are the responsibilities and job description for the Patient Service Representative position at Rush Copley Medical Center?
Position Summary
Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments.
Position Requirements
Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments.
Position Requirements
- Education and Previous Experience
- High school diploma or equivalent required. Some college preferred.
- Hardware/Software Experience
- Practice management/medical billing computer programs.
- Microsoft Office Suite (specifically Word and Excel)
- Other Characteristics
- Excellent oral/written communication skills
- Excellent organizational skills
- Detailed oriented
- Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections)
- Flexible; able to adapt to change
- Bilingual (Spanish) capabilities a plus