What are the responsibilities and job description for the Manager, Racquet Sports Administration position at Rush Copley Medical Center?
POSITION PERFORMANCE PLAN –Manager, Racquet Sports Administration
Position Summary: This position is responsible for the administrative management of the tennis and pickleball programs.
Primary Customers: Members, non-members and staff
Copley Performance Areas/Behaviors
Customer First
Position Performance Area/Expectations
Revised: 10/8/2025
Functional Demand: TBD
Position Summary: This position is responsible for the administrative management of the tennis and pickleball programs.
Primary Customers: Members, non-members and staff
Copley Performance Areas/Behaviors
Customer First
- Treats others with courtesy, respect, and caring touch in all interactions.
- Goes the extra mile to identify, fulfill, and exceed member needs. Puts those needs first.
- Promotes member rights and safety while ensuring confidentiality and privacy are maintained at all times.
- Recognizes, respects, and effectively communicates with all cultures.
- Treats each employee as an equal and valued member of the team; works cooperatively with other employees to complete the work.
- Willingly flexes to meet the changing workload demands and priorities.
- Helps make Rush Copley Healthplex a great place to work by promoting positives and committing to resolve problems.
- Upholds Healthplex Employee Behavior Standard in all interactions to improve teamwork and enhance patient satisfaction.
- Adheres to the Code of Conduct in the performance of job duties and promotes the adherence of others as well.
- Follows Healthplex safety goals.
- Prevents recognized safety hazards by proactively reporting issues.
- Maintains and supports a Just Culture by reporting errors.
- Identifies potential opportunities and participates collaboratively to make improvements.
Position Performance Area/Expectations
- Works collaboratively with all department leaders to ensure department and club goals are achieved.
- Promotes and implements tennis and pickleball programs to meet or exceed targeted revenues in accordance with budget.
- Monitors financial performance, opportunities for improvement and condition of all tennis and pickleball programs.
- Ensures members and guests are provided with high quality, professional tennis and pickleball instruction that focuses on learning, safety and enjoyment.
- Provides leadership and motivation to all tennis and pickleball staff, fostering an environment that encourages professional growth and excellence in performance.
- Responsible for directing work, conducting performance appraisals, addressing concerns and complaints, and solving problems.
- Serves as a liaison between Healthplex and the community it serves.
- Supports special events and tournaments in an administrative capacity as needed.
- Ensures court appearance and surroundings areas are presentable.
- Carries out management responsibilities in accordance with Healthplex policies and applicable laws.
- Develops annual operating and capital budget for Tennis and Pickleball departments.
- Manages departmental performance against targets and budgets in accordance with Healthplex procedures and policies standards.
- As required, complete and/or approve racquet-program account adjustment forms with a high degree of accuracy and timelines.
- Orients and trains staff while assuring staff adherence to policies and procedures.
- Ensures all staff certifications are up to date.
- Attends mandatory departmental meetings within areas of responsibility as well as Healthplex Management Team meetings and Healthplex Operations Team meetings.
- Leads by example and adheres to Healthplex and RCMC policies and procedures, code of conduct, and iCare/Promise values.
- Serves as Manager on Duty.
- Education: High School diploma or GED required; Bachelor's degree level of education is preferred
- Certifications:
- American Heart Association or American Red Cross CPR/AED certification
- Special Skills:
- Excellent customer service skills
- Excellent organizational skills and ability to multi-task
- Experience:
- Minimum 3-5 years of previous management experience
- Other:
- Strong knowledge of tennis and pickleball sports and industry is highly preferred.
- Proficiency in Microsoft Office products, including but not limited to Word, Powerpoint and Excel
- Ability to develop and manage a financial budget.
- Computer knowledge with regards to Club Automation (preferred)
- Excellent verbal and written communication skills
- Ability to work in high pressure situations, manage multiple deadlines and frequent interruptions, and strong attention to detail.
- Customer service oriented and able to relate to all levels of staff.
- May need to work early mornings, evenings and/or weekends to ensure center goals are met.
Revised: 10/8/2025
Functional Demand: TBD