What are the responsibilities and job description for the Manager, Pharmacy Operations position at Rush Copley Medical Center?
Job Summary
The Manager, Pharmacy Operations is responsible for coordinating and overseeing the operations of the central pharmacy and/or any assigned satellite pharmacies. This role ensures safe, efficient, and cost-effective workflows and regulatory compliance, while fostering a culture of teamwork, patient safety, and operational excellence. The manager provides leadership to supervisors, coordinators, pharmacists and technicians, as appropriate, and serves as a liaison between staff and pharmacy leadership. The scope of responsibility includes technology and automation, operational workflows, scheduling, regulatory compliance, staff development, performance improvement, and collaboration with site and system-level committees.
Key Responsibilities
Exemplifies the Rush University System for Health (“Rush”) mission, vision and values and acts in accordance with Rush policies and procedures. Manages, mentors, and provides feedback to team members. Manages hiring, onboarding, scheduling, training, payroll, disciplinary and review processes for pharmacists and technicians. Conducts performance evaluations and provides mentorship for continuous improvement. Manages staffing model workflows for central and satellite pharmacies including ADC and other automation, IV/oral preparation and dispensing, carousel operations, compounding, and delivery of medications for optimal efficiency and accuracy. Manages site operations to ensure compliance with regulatory requirements, pharmacy policies, procedures, and performance standards in conjunction with site and system pharmacy leaders. Ensures compliance with USP , , and regulations and functions as the designated person as assigned. Facilitates changes to support site and system pharmacy initiatives. Partners with clinical staff and nursing to implement medication therapy best practices, stewardship principles, and service standardization across the continuum of care. Collaborates on site and system multidisciplinary committees. Other duties as required.
Required Qualifications
The Manager, Pharmacy Operations is responsible for coordinating and overseeing the operations of the central pharmacy and/or any assigned satellite pharmacies. This role ensures safe, efficient, and cost-effective workflows and regulatory compliance, while fostering a culture of teamwork, patient safety, and operational excellence. The manager provides leadership to supervisors, coordinators, pharmacists and technicians, as appropriate, and serves as a liaison between staff and pharmacy leadership. The scope of responsibility includes technology and automation, operational workflows, scheduling, regulatory compliance, staff development, performance improvement, and collaboration with site and system-level committees.
Key Responsibilities
- Doctor of Pharmacy degree from an ACPE-accredited school of pharmacy
- Active pharmacist licensure or eligibility to get a pharmacy license in the practicing state within 3 months of hire.
- Minimum of (5) five years of hospital pharmacy experience
- Strong leadership, analytical, and critical thinking skills with ability to manage change and drive improvement.
- Excellent interpersonal and written/verbal communication skills with ability to coach and mentor staff.
- Demonstrated knowledge of hospital pharmacy operations, automation, and regulatory standards.
- Proficiency in Microsoft Office, Epic, and related informatics and pharmacy systems.
- Dependable attendance, flexibility with scheduling, and ability to work independently and in teams.
- PGY2 residency in pharmacy administration/management or equivalent experience strongly preferred.
- At least (2) two years in a supervisory or lead role.
- Completion of an ASHP-accredited PGY‑1 residency and PGY‑2 HSPAL residency or equivalent experience.
- Board Certification (e.g., BCPS, BCIDP, BCCCP) or equivalent clinical credential.
- Master’s degree in business or healthcare administration