What are the responsibilities and job description for the Manager, Business Office position at Rush Copley Medical Center?
POSITION PERFORMANCE PLAN – Manager, Business Office
Position Summary: The Manager, Business Office oversees and manages all activities related to the business office including but not limited to Club Automation (CA) software, AR and AP, and is a key resource to the AVP, management team and staff members. Ensures best practices in business-related functions across the club and leads the optimization of CA. Develops and publishes monthly AR reports, auditing reports, and volume trend reports; ensures high-level of accuracy in all reporting.
Primary Customers: Members, non-members and staff.
Healthplex Performance Areas/Behaviors
Member/ Customer First
Position Performance Area/Expectations
Revised: 1/9/2026
Functional Demand: Management-Leadership
Position Summary: The Manager, Business Office oversees and manages all activities related to the business office including but not limited to Club Automation (CA) software, AR and AP, and is a key resource to the AVP, management team and staff members. Ensures best practices in business-related functions across the club and leads the optimization of CA. Develops and publishes monthly AR reports, auditing reports, and volume trend reports; ensures high-level of accuracy in all reporting.
Primary Customers: Members, non-members and staff.
Healthplex Performance Areas/Behaviors
Member/ Customer First
- Treats others with courtesy, respect, and caring in all interactions.
- Goes the extra mile to identify, fulfill, and exceed customer needs. Puts those needs first.
- Promotes member rights, patient safety and ensures confidentiality and privacy at all times.
- Recognizes, respects, and effectively communicates with all cultures.
- Treats each employee as an equal and valued member of the team; works cooperatively with other employees to complete the work.
- Willingly flexes to meet the changing workload demands and priorities.
- Helps make Rush-Copley Healthplex a great place to work by promoting positives and committing to resolve problems.
- Upholds Healthplex Employee Behavior Standard in all interactions to improve teamwork and enhance patient satisfaction.
- Adheres to the Code of Conduct of Healthplex in the performance of job duties and promotes the adherence of others as well.
- Follows Healthplex safety goals.
- Prevents recognized safety hazards by proactively reporting issues.
- Maintains and supports a Just Culture by reporting errors.
- Identifies potential opportunities and participates collaboratively to make improvements
Position Performance Area/Expectations
- Responsible for managing and providing support for all business office functions i.e. all member files, AR and AP, volume trend reports, managing petty cash, and maintaining office equipment, etc.
- Responsible for overseeing the day-to-day operations of the business office including member, staff and AVP inquiries.
- Responsible for the management of the business office staff, including employee schedules, annual reviews, training new staff and maintaining office communication.
- Provide support to all managers, supervisors and staff for any billing policies and procedures.
- Assist members with inquiries regarding their membership, transactions, billing statements, refunds, credits, programming etc.
- Oversee the processing and balance of daily cash reconciliation and bank deposit. Work with finance team to ensure deposit pick-up and reconciliation.
- Assist members, Healthplex managers, supervisors and staff in set-up and processing for Club Automation classes, programs and registrations.
- Adhere to the highest degree of professional standards and strict confidentiality in matters that require discretion.
- Oversee and assist with registrations, transfers and charge outs that come business office.
- Routinely audit vendor contracts to assure correct pricing.
- Ensure all invoices are tax exempt.
- Run and distribute all monthly Club metric and trend reports.
- Ensure all Club policies and procedures are followed.
- Verify and process monthly rental invoices.
- Present financial update and business office update at the monthly Leadership team meeting.
- Ensure all membership files, AR files, contracts, waivers, invoices, drop files, etc. are well maintained, organized and easy to access and navigate.
- Run and distribute monthly Insights financial department reports.
- Download, review and distribute the monthly Gain’s report.
- Ensure best practices are utilized and maintained through-out the business office.
- Ensure all business office timelines are met.
- Be willing to work hours necessary for a successful operation.
- Demonstrate excellent communication skills and organization skills.
- Serves as Manager on Duty.
- Licensure: N/A
- Education: Bachelor’s degree in a relevant field (i.e., accounting, finance, business administration)
- Certifications: American Heart Association or American Red Cross CPR/AED certification
- Special Skills: See other below
- Experience: Minimum 3-5 years of experience in a management position in a business office or financial setting
- Other:
- Highly proficient in Microsoft Office products, including but not limited to Word, Excel and PowerPoint
- Strong financial and business acumen
- Strong people management experience and skills
- Excellent interpersonal communications and excellent verbal and written communication skills
- Strong organizational skills
- Possesses the ability to work in high pressure situations, manage multiple deadlines and frequent interruptions and has strong attention to detail
- Must be customer service-oriented and able to relate to all levels of staff.
Revised: 1/9/2026
Functional Demand: Management-Leadership