Head Tennis Professional

POSITION PERFORMANCE PLAN – Head Tennis Professional

Position Summary: This position is responsible for the instruction of adult and youth lessons. This position is also responsible for the professional oversight of staff and tennis instruction development.

Primary Customers: Members, non-members, and staff

Copley Performance Areas/Behaviors

Customer First

• Treats others with courtesy, respect, and caring touch in all interactions.
• Goes the extra mile to identify, fulfill, and exceed member needs. Puts those needs first.
• Promotes member rights and safety while ensuring confidentiality and privacy are maintained at all times.
• Recognizes, respects, and effectively communicates with all cultures.
  
  

Promotes Teamwork and Partnerships

• Treats each employee as an equal and valued member of the team; works cooperatively with other employees to complete the work.
• Willingly flexes to meet the changing workload demands and priorities.
• Helps make Rush Copley Healthplex a great place to work by promoting positives and committing to resolve problems.
• Upholds Healthplex Employee Behavior Standard in all interactions to improve teamwork and enhance patient satisfaction.
• Adheres to the Code of Conduct in the performance of job duties and promotes the adherence of others as well.
  
  

Quality and Patient Safety

• Follows Healthplex safety goals.
• Prevents recognized safety hazards by proactively reporting issues.
• Maintains and supports a Just Culture by reporting errors.
• Identifies potential opportunities and participates collaboratively to make improvements.
  
  

Team Relationships Coached by: Administrative Manager, Racquet Sports

Position Performance Area/Expectations

• To provide members and guests with high quality professional instruction that focuses on learning, safety, and enjoyment.
• Adhere to the Healthplex and RCMC policies and procedures and code of conduct.
• Meet regularly with Administrative Manager, Racquet Sports, to review and provide solutions to achieve tennis program goals and objectives, including but not limited to annual budget, staff engagement and member satisfaction.
• Evaluate tennis staff performance through regular on-court observations, assessing instructional techniques, playing ability, and overall professionalism.
• Assists with the hiring of new professional tennis staff through the assessment of their professional/play skills.
• Assist Administrative Manager with addressing staff and player professional/play concerns, questions, and complaints.
• Assist with coordination of group lesson, tennis leagues and private lessons as needed.
• Serve as a liaison between the Healthplex and the community it serves.
• Support special events and tournaments as needed.
• Ensure court appearance and surrounding areas are presentable.
• Support Tennis Department in achieving performance goals and budgetary targets.
  
  

Position Requirements

• Education: High School diploma or GED required; Bachelor's degree level of education is preferred
• Certifications:
• Maintain at least one nationally recognized certification in the tennis industry
• USTA Safeplay certified
• American Heart Association or American Red Cross CPR/AED certification

• Special Skills:
• Serve Tennis and Universal Tennis Rating (preferred)
• Demonstrate excellent customer service skills
• Demonstrate excellent organizational skills and ability to multi-task

• Experience:
• 15 years of tennis lesson/instruction experience
• Other:
• Demonstrated proficiency in Microsoft Office products, including but not limited to Word, PowerPoint, and Excel
• Understand and be able to adhere to a financial budget
• Computer knowledge with regards to Club Automation (preferred)
• Excellent verbal and written communication skills
• Customer service-oriented and able to relate to all levels of staff.
• Ability to work early mornings, evenings and/or weekends if needed to ensure center goals are met.
  

The above statements are intended to describe the essential job functions and level of work performed by individuals in this position. They are not to be construed as an exhaustive list of all job duties that may be performed.

Revised: 10/8/25

Functional Demand: TBD