What are the responsibilities and job description for the Help Desk Representative I - Part - Time position at Rural Telephone Service Company Inc?
Nex-Tech is looking for a friendly, tech-savvy individual to join our team as a Part- Time Help Desk Representative, helping customers with questions and technical issues across phone, email, and chat. You’ll troubleshoot service problems, submit and manage trouble tickets and service orders, and ensure customer concerns are resolved quickly and professionally. This role offers a fast-paced, team-focused environment where every interaction matters.
What You'll Do:
Provide technical troubleshooting and issue resolution for all Nex-Tech services
Coach customers on tools and resources to resolve issues independently
Escalate complex issues to Tech Lead staff as needed
Respond promptly to calls, emails, and messages to ensure customer satisfaction
Document all interactions in issue tracking and billing systems
Moderate Nex-Tech Classifieds and assist with Quality Assurance callbacks
What You Bring:
Strong customer service skills with patience and professionalism
Analytical thinking and problem-solving abilities
Ability to organize, prioritize, and handle multiple tasks efficiently
Knowledge of PCs, software, hardware, home networking, and general network technology
Familiarity with video entertainment equipment including VOD, HDTV, IPTV, set-top boxes, and related software/hardware
Strong communication skills and ability to work in a team-focused environment
Education & Experience:
High school diploma or equivalent plus one year of business experience working with personal computers, software troubleshooting, Internet, help desk/call center, customer service, or the equivalent.
We Offer Part-Time Benefits!
Free & Discounted Services: Enjoy free local phone services, high-speed internet, and more!
Paid Sick Leave: As a part-time team member? - Yes, please.
Teladoc: Care at your finger tips. Convenient 24/7 access to health experts anywhere!
Future Ready: 401(k) plans upon qualifying hours and growth opportunities.
Nex-Tech is an equal opportunity provider and employer.