Patient Care Coordinator

Rural Psychiatry Associates is seeking a Patient Care Coordinator to join our growing team! If you are a detail-oriented, customer-focused professional who thrives in a fast-paced environment, this is your opportunity to make a meaningful impact in the field of mental health care.

Why Join Us?

At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, Alaska and beyond.

As a Patient Care Coordinator, you will be a vital part of our team, ensuring smooth patient registration and access to services. Your role will be essential in creating a positive patient experience from the very first interaction.

The Role: What to Expect

• Location: Based in our Billings, MT office.
• Frontline Patient Support: Serve as the first point of contact for patients, helping them navigate the registration and scheduling process.
• Insurance & Documentation: Verify insurance coverage, obtain authorizations, and ensure accurate patient records.
• Multidisciplinary Collaboration: Work with clinical and administrative teams to streamline patient access.

Key Responsibilities

• Greet & Assist Patients & Visitors: Provide a welcoming and professional first impression.
• Collect & Verify Patient Information: Ensure accuracy in personal, medical, and insurance details.
• Coordinate Appointments: Schedule, confirm, and provide reminders for patient visits.
• Support Telehealth Services: Educate patients on the telehealth process and provide technical assistance as needed.
• Ensure Compliance: Maintain patient confidentiality and adhere to HIPAA regulations.
• Provide General Administrative Support: Assist with completing necessary forms, correspondence, and documentation.
• Perform Other Duties as Assigned to support clinic operations.

What We're Looking For

• High school diploma or equivalent required.
• Experience in scheduling appointments preferred, especially in a healthcare setting.
• Excellent communication skills, both verbal and written.
• Strong attention to detail with the ability to multitask in a fast-paced environment.
• Proficiency with electronic health record (EHR) systems and general computer skills.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Highly organized, self-motivated, and able to work independently.
• Strong time management and prioritization skills.
• Willingness to learn and adapt to new technologies.

What We Offer

As we support and care for our patients, we also prioritize the well-being of our team members. Our benefits include:

• Medical, Dental & Vision Insurance
• Long & Short-Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan
• Generous Paid Time Off (accrual based on hours worked)
• Paid Holidays