Bilingual Patient Service Representative

Why Join Our Team?

Do you value making a difference in a person's life? We are looking for dedicated individuals to provide excellent patient customer service and administrative support in a medical office setting. Competitive pay and excellent benefits with 11 paid holidays. Join our team to create better care for a better life for our communities and apply today.

PURPOSE

To provide excellent patient customer service with specific focus on courtesy, efficiency, knowledge and confidentiality.

DESCRIPTION OF DUTIES

• Serve as receptionist in accordance with written appointment and patient record policies.
• Execute billing, filing, typing, medical records and appointments in accordance with written policies.
• Perform all clerical tasks as specified in clinic or office policies and/or as directed by the supervisor, including payment collection at time of service.
• Keep medical records in accordance with the written medical records policy.
• Answer telephone, accurately take messages, and schedule appointments.
• Assist patients in completing forms.
• Perform other duties as assigned.

Job Type: Full-time

Pay: From $16.00 per hour and $16.50 once signed off to interpret

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

High school or equivalent (Required)

Ability to Relocate:

White Pine, TN: Relocate before starting work (Required)

Work Location: In person

EDUCATION REQUIRED

High school graduate or vocational high school graduate or high school equivalency.

LICENSES REQUIRED

None

EXPERIENCE AND/OR SKILLS REQUIRED

• Should be able to comprehend established office routine and regulations, learn quickly from oral and written instructions; possess ability to keep simple financial records and perform simple mathematical tasks.
• Must possess the ability to communicate verbally and non-verbally with clients, coworkers, and members of management. Excellent professional customer service skills required.
• Fluency in English and Spanish, written and oral, is required.

Computer Skills:

Ability and knowledge which allow you to use computers and related technology.

Core Skills:

• Ability to work well as a team and independently with minimal direction.
• Ability to find creative and effective ways to advocate for patients.
• Uses critical thinking to assess alternative approaches to problems or decisions.
• Ability to gather data, compile information and prepare resource materials.
• Effective interpersonal skills.
• Able to maintain objectivity in handling difficult issues, events, or decisions.
• Ability to prioritize.
• Ability to multitask.
• Conflict resolution
• Self-motivated
• Flexible and adaptable
• Dependable
• Honesty and accountability