About us

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 14 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

 

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.

 

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

 

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%

Healthcare plans to support your needs

Virtual doctor visits

Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program

15% Associate Discount

Dave Ramsey’s SmartDollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

Company paid YMCA Family Membership

What You’ll do

 

As a Surveillance Manager you will be managing a team of Surveillance Technicians.  The Surveillance team are vital members of the Loss Prevention team who utilize technology with critical thinking to provide security for Rural King’s assets with the goal of reducing retail shrink across the organization.

• Recruit and develop a highly functioning and professional team of Surveillance Techs.
• Train security team on day-to-day operations, policies, and procedures.
• Act as a liaison to other internal company departments as well as external parties, such as local law enforcement or governmental institutions.
• Assign daily tasks to Surveillance Techs.
• Maintain scheduling for Surveillance Techs.
• Monitor store calls made by Surveillance Techs.
• Ensure proper reporting and logging of all store calls.
• Use specialized reports to review financial transactions and to identify discrepancies in a retail environment.
• Review video footage of significant events and provide details to management, human resources, and/or law enforcement.
• Support stores and customers with questions about store policies.
• Utilize KPI reporting to ensure Surveillance Tech productivity
• Maintain alignment of goals to store responsiveness for the Surveillance Team
• Lead associates in a way that exemplifies the leadership principles taught in Rural King’s Thrive Leadership Program.
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Supervisory Responsibilities

 

Yes

Essential Qualities for Success

 

• At least 5 years of surveillance/call center experience or equivalent combination of experience and education.
• Proficient with Microsoft Office Suite or related software.
• Highly proficient in Microsoft Excel.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Strong understanding of retail business practices.
• Excellent negotiation and conflict resolution skills.
• Demonstrated ability to adapt in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to coach and mentor team members.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Demonstrated behaviors must reflect integrity, professionalism, and confidentiality.

Physical Requirements  

 

• Ability to maintain a seated or standing position for extended durations.
• Capability to lift 15 pounds periodically.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related tasks.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The pay range for this position is $55,000- $65,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.

Responsibilities:

What You’ll do   As a Surveillance Manager you will be managing a team of Surveillance Technicians.  The Surveillance team are vital members of the Loss Prevention team who utilize technology with critical thinking to provide security for Rural King’s assets with the goal of reducing retail shrink across the organization. - Recruit and develop a highly functioning and professional team of Surveillance Techs. - Train security team on day-to-day operations, policies, and procedures. - Act as a liaison to other internal company departments as well as external parties, such as local law enforcement or governmental institutions. - Assign daily tasks to Surveillance Techs. - Maintain scheduling for Surveillance Techs. - Monitor store calls made by Surveillance Techs. - Ensure proper reporting and logging of all store calls. - Use specialized reports to review financial transactions and to identify discrepancies in a retail environment. - Review video footage of significant events and provide details to management, human resources, and/or law enforcement. - Support stores and customers with questions about store policies. - Utilize KPI reporting to ensure Surveillance Tech productivity - Maintain alignment of goals to store responsiveness for the Surveillance Team - Lead associates in a way that exemplifies the leadership principles taught in Rural King’s Thrive Leadership Program. - Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. - Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. - Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. - Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. - Perform other duties as assigned. Supervisory Responsibilities   Yes

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