Director of Clinic Services - East

POSITION SUMMARY

The Director of Clinic Services - East is responsible for coordinating operational aspects of the health center.  

DCS directs and coordinates all nursing support services. DCS is also responsible for maintaining productive and efficient clinic flow.

This position will be responsible for our "East Side" clinics in the Roanoke Rapids, North Carolina, area: Jackson, Rich Square, Scotland Neck, Enfield and Whitakers. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Oversees the development and implementation of staff training programs with special emphasis on nursing. Ensures all nursing support staff is properly trained. Conducts skills assessments and trainings.
• Responsible for ensuring proper staffing (clinical support staff) at all RHG locations in accordance with budgetary guidelines.
• Works with Compliance Director to provide leadership and direction to staff. Deals with all staff and patient complaints/concerns in a timely manner.
• Conducts performance reviews and manages performance issues. Develops accurate job descriptions for use in training and evaluation.
• Works with Quality Director to incorporate quality improvement program in all activities. Identifies problems in either the QA/QI process or results, and takes steps to correct problems.
• Assists in the development and implementation of written policies and procedures that govern the operations of the clinics.
• Maintains liaison with all levels of administration, providers, and outside organizations to coordinate practice business, accomplish directives and to facilitate the resolution of problems.
• Establishes schedules, task assignments and allocation of manpower, space and equipment to ensure effective patient care and provide conformance with efficient clinic service commitments.
• Leads, facilitates, and advises departments in designing risk management and quality improvement programs within their own departments.
• Investigates and analyzes patient complaints, injuries, workman’s compensation issues, root causes, patterns, or trends that could result in compensatory or sentinel events. Helps to identify and implement corrective action where appropriate.

The successful candidate will demonstrate the Rural Health Group Core Competencies, which include:

• Good Judgment
• Communication/Customer Service/Teamwork
• Passion
• Honesty
• Responsibility
• Job-Specific Skill Set

QUALIFICATIONS

• Demonstrates strong leadership skills with subordinates and co-workers.
• Appropriately prioritizes mission-critical activities (i.e., provider and support staffing, staff competency training, etc.)
• Embraces the team concept; encourages and models healthy, productive team behavior.
• High-energy, organized, persistent individual with strong communications, interpersonal, and systems thinking skills.
• Ability to maintain confidentiality at all times.
• Ability to function effectively, independently, and efficiently in a stressful and dynamic work environment. Must be able to take initiative, handle high volume and multiple tasks.
• Communications/Interpersonal Abilities: Communicates effectively with all levels of personnel and both internal and external customers, develops and maintains collaborative relationships. Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and C-suite team. Ability to read and interpret documents, write routine reports, correspondence, and policies, and speak effectively before groups of customers or employees. Ability to apply common sense understanding when carrying out detailed written or oral instructions.
• Organization: Able to organize complex information, electronic and paper systems. Must be highly organized and detail oriented.
• Problem Solving: Recognizes and analyzes problems; trend analysis. Able to make difficult choices under uncertain conditions. Demonstrates good judgment.
• Computer Skills: Strong computer skills including typing, use of EMR and Microsoft Office programs, particularly Word, Excel, Outlook. Ability to quickly learn new software programs. Experience in database management and systems development a plus.
• Must be able to adhere to deadlines.
• Reliable attendance.
• Able to motivate the employees within the environment.
• Possess the ability to think clearly to make judgmental decisions in initiating policy
• Possess knowledge of modern office equipment, systems and procedures
• CPR/First Aid
• The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Physical demands: Ability to stoop, kneel, bend, use computer keyboard and perform light lifting. Ability to sit for long periods of time. Moderate physical activity such as walking and traveling. While performing the duties of this job, the employee is regularly required to talk and hear, stand, walk, balance on two feet, stoop, reach with arms and hands, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to climb, kneel and crouch. The employee may occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include: concentration and attention to detail, self-direction, the ability to learn and adapt to changes, exercise discretion and good judgment, exhibit courteous and professional behavior, deal with stressful situations, and to adhere to company policies and procedures.

Competitive salary based on experience; benefit package for full-time employees includes available Medical, Dental, Life, Disability, Vision, Accident, Cancer, and 403(b) retirement plan.

EOE. Federal and State Criminal Background Checks and Drug Screen required for all positions. Influenza vaccination is a condition of employment.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.