What are the responsibilities and job description for the Operations Manager position at Rupal Hospitality?
Company Description
Rupal Hospitality, based in Niagara Falls, New York, specializing in the development and management of hotels, restaurants, event venues, and commercial real estate properties. Rupal Hospitality is dedicated to delivering exceptional service and experiences. The company's portfolio is steadily growing, reflecting its commitment to innovation and excellence.
Role Description
This is a full-time on-site role for an Operations Manager, located in Niagara Falls, NY. The Operations Manager will oversee the daily operations of hospitality services, including managing budgets, optimizing resources, supervising staff, and ensuring compliance with company policies and customer satisfaction. Responsibilities also include setting goals, evaluating operational performance, and working collaboratively across teams to enhance operational efficiency and drive business growth.
Qualifications
- Strong leadership, team management, and decision-making skills
- Experience in operations, process improvement, and resource allocation
- Excellent customer service and relationship management abilities
- Proficiency in budgeting, financial planning, and reporting
- Effective communication, problem-solving, and organizational skills
- Knowledge of industry standards, compliance, and operational excellence in hospitality
- IHG Brand experience preferred
- Ability to work on-site in Niagara Falls, NY