What are the responsibilities and job description for the Part-Time Barista position at Runway 19 Greenwood, LLC?
Runway 19 is seeking a Part-Time Barista to join our team. This position will start as 10-15 hours per week but has the opportunity to grow into a full-time opportunity. We treat our team members right and are looking for someone ready to make an impact. Apply today to see what we're all about.
Major Objectives:
- Interact with guests, take and make orders, and create a positive and memorable guest experience.
- Prepare and serve food and beverages for guests in the order they were purchased.
- Educate guests on menu items and coffee; make recommendations based on their preferences, upsell profitable items, process payments.
- Maintain cleanliness of person, work area, and café before, during, and after a shift.
- Ensure guest satisfaction and company standards are followed.
Specific Duties and Responsibilities:
- Greet guests with an engaging, courteous, and high-energy manner.
- Exhibit knowledge of ingredients and preparation of all menu items and answer guest questions.
- Maintain appropriate stock levels of prepped product to keep up with the flow of business and anticipated sales.
- Look ahead to monitor stock counts and communicate needs to the manager on duty.
- Maintain a clean and sanitary environment by bussing, pre-bussing, sweeping floors, wiping prep areas, and completing side work and beautification.
- Respond to guest feedback and work to resolve complaints.
- Practice good time management skill with the guest experience in mind.
- Build rapport with guests to create a positive atmosphere.
- Confidently communicate efficiently and effectively with a diverse group of guests. Provide stimulating conversation and use social perception to keep the environment conducive to sales growth.
- Apply short- and long-term memory tactics to maintain a mental list of guest and team member needs.
- Maintain equipment health by cleaning and troubleshooting. Check equipment daily and report maintenance needs to the MOD.
- Ensure that all food and beverage items are consistently prepared and served in adherence with company recipes, portions, and cooking expectations.
- Create an environment where guests feel welcome and are given responsive, friendly, and courteous service.
- Resolve guest dissatisfaction with professionalism and in accordance with company standards.
- Receive products in the correct unit, count, and condition. Rectify non-compliance.
- Control cash and related receipts and reports by adhering to cash handling procedures in accordance with company expectations.
- Follow intended procedures for equipment use.
- Practice active listening and keep attention to detail, especially when taking orders.
- Update signage and displays to attract guests and sales.
- Memorize menus and recipes.
- Any other duties/tasks as assigned.
JOB DESCRIPTION
Barista
Qualifications:
- Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds.
- Be able to work in a standing position for long periods of time and in fluctuating temperatures due to the need to enter the freezer, be in the cooking area, and outdoors on the patio space.
- Be 16 years of age.
- Understand cooking times, temperatures, and processes.
- Ability to work in any position in the restaurant for extended periods of time.
- Ability to work well under pressure and at a fast-pace.
- Ability to pass menu and recipe tests with reasonable amount of preparation time.
- Have the ability to operate a cash register and POS system.
- Flexibility in frequently changing tasks.
- Willingness to follow instructions and ask questions seeking clarification if needed.
- Willingness to continually expand knowledge regarding food and beverage preparation and trends.
- Hands on experience with brewing and commercial cooking equipment.
- Must obtain certifications as required by company policy or local regulatory board.
Prerequisites:
- Consistently detail oriented
- Strong organization skills
- Ability to recognize personal shortcomings
- Excellent verbal and writing skills
- Ability to listen and understand intents and goals
- Ability to think creatively and with innovation
- Professional judgment and discretion that comes from experience in working with customer services, internal teams, and third-party consultants
Pre-Prerequisites:
- Positive attitude
- Highly organized and efficient multi-tasker
- Relentless problem-solving skills
- Will never claim the work of others as their own
- We are trend setters and standards breakers. Our intent to consistently surprise our audiences by being excellent
- Ability to anticipate
- Understanding the difference between causation and correlation
- We are all broom pushers. Every member of our team is willing to work and support at all levels