What are the responsibilities and job description for the Assistant Casino Manager position at Running Aces Casino?
- Location: On-site, Running Aces Casino - 15201 Running Aces Blvd, Columbus, MN 55025
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Full-Time | Overnight Shift
Hours: 5:00 PM – 5:00 AM
Schedule: Rotating - Perks: 401k, employee discount, uniform provided, ESST (bereavement, and holidays)
Purpose of the Assistant Casino Manager:
The Assistant Casino Manager manages performance and directs the daily activities for an assigned area of the casino.
- Provides oversight for employees while being visible on the casino gaming floor.
- Manages subordinate staff in their day-to-day performance.
- Enforces performance standards, policies and procedures related to Casino Games, and ensures compliance with gaming regulation. Enforce and support company policy.
- Fill in as a Casino Manager in their absence.
- Delivering progressive discipline to employees found violating performance standards, polices, procedures, and/or cheating in the casino.
- Provide a pleasant and professional environment for employees.
- Responsible for implementing fairness for dealer rotations and updating the daily line-up as needed.
- Continually observe games in progress for dealer misconduct.
- Responsible for scheduling the breaks for all Casino Games personnel.
- Coordinates scheduling needs with employee(s) responsible for scheduling in a timely manner.
- Assist in interviewing applicants for open positions and oversees employee training sessions.
Casino Gaming Floor Management
- Provides oversight for guests while being visible on the casino gaming floor.
- Survey's the casino floor for cheats and alerts the Casino Managers to suspected card counters
- Provides a pleasant and professional environment for guest.
- Renders impartial decisions when a problem and/or error occurs and settles all player disputes professionally and courteously.
- Continually observe games in progress for player misconduct.
- Responsible for checking previous shift bank rolls for accuracy. Inform Casino Managers of daily win/losses.
- Must master the game tracking system and use it effectively.
- Addresses and resolves guest inquiries and complaints.
- Ensures that projects/department milestones/goals are met.
- Maintain awareness of special events and promotions and communicates this information to employees and guests.
- Establish and maintain regular contact with key customers in the Casino Games area.
- Continually monitor business levels on Casino floor, adding to and reducing staff as needed to maximize profits and maintain an accepted level of payroll.
- Ensures that all daily paperwork is maintained and completed.
- Ensures that key and card control is accurate and complete. Ensures casino equipment and supplies are secure and updated.
- Reports losses, and serious guest complaints, to Casino Managers.
- Maintains complete confidentiality of employee personnel, company and professional information.
- Performs other related duties as assigned.
Skills/Requirements
- Minimum 5 years of Casino Games experience.
- Minimum 1 to 3 years supervisory experience in Casino Games industry and strong customer skills.
- Extensive knowledge, along with dealing and or supervising experience in all approved RA Casino Games and department processes.
- Must possess great customer and communication skills and be able to think and reason in difficult situations.
- Possess strong organizational skills and attention to detail.
- Demonstrates authoritative but fair leadership qualities.
- Should have friendly and calm demeanor, along with a high level of patience.
- Must work well with a team.
- Must possess the ability to obtain and maintain a Minnesota Racing Commission gaming license
Physical, intellectual and environmental conditions:
- Ability to handle stressful conditions with guests and employees and maintain a calm and professional demeanor at all times.
- Must be able to stand and walk for extended periods while on the Casino floor.
- Must be able to work flexible shifts in crowded and noisy environments.
- Must be able to read all related information such as Aces Rewards Cards, table information, cards as well as distinguish differences between different colored chips.
- Must be able to lift up to 50 lbs. and move boxes of relevant supplies.
Additional Notes
- Must be present onsite for this position
We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations