What are the responsibilities and job description for the Customer Support Specialist position at RunMyLease Inc?
Customer Support Specialist
Hybrid – Boston, MA
We’re a quickly growing SaaS company supporting automotive dealerships across the country, and we’re looking for a Customer Support Specialist who’s sharp, curious, and ready to jump into a fast-paced environment.
This isn’t a scripted support role - you’ll be reviewing data, solving real client issues, and working closely with internal teams to make things right.
Key Responsibilities:
- Manage and respond to client support tickets
- Investigate discrepancies across feeds, dashboards, and websites
- Troubleshoot issues and identify root causes - not just quick fixes
- Escalate bugs and technical issues with clear documentation
- Partner with Dev, Sales, and Account Management teams to resolve issues
- Keep clients informed with timely, professional communication
- Maintain accurate records of client interactions and resolutions
Requirements:
- 2–3 years of professional experience (support, ops, or detail-heavy roles)
- Strong written communication skills
- Highly organized and able to manage multiple priorities
- Comfortable working in Excel/Google Sheets (data comparisons, etc.)
- Problem-solver mindset with strong attention to detail
- Quick learner with interest in SaaS/tech
What We Offer
- Salary range between $70,000-$90,000 and health benefits
- Unlimited PTO & company holidays
- Clear paths for growth and upward mobility
- Exposure to leadership and cross-functional teams
- A collaborative, supportive, and fast-moving team environment
Salary : $70,000 - $90,000