Implementation Manager

About Rundoo ℹ️

Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive.

Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.

What you’ll do as an Implementation Manager at Rundoo 🗒️

• Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live and async portions of training to providing day-of go live support to providing 2-3 weeks of post go live high touch support before handing off to the client success team.
• Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.
• Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success.
  
  

Requirements ☑️

• Excellent communicator with a track record of building strong, consultative customer relationships
• Experience in project management with exceptional attention to detail
• Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process.
• Ability to become an industry expert through working with clients, consulting with experts on our team, and independent learning
• Valid U.S. driver’s license
• Comfortable with travel
• At maximum: 1-2x a month, 1-3 days at a time
• Work in our River North office in Chicago 4x/ week.
  
  

Bonus points 🌟

• Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries.
• Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly.
• Prior experience in education.
• Experience driving change with customers adopting new workflows or systems.
  
  

Compensation 💵

• Base Salary: $86k - $107k (based on geography)
• Equity package of $16k
  
  

About The Team 👥

• Jason - Former paint store manager, early client of Rundoo, now helping businesses experience the benefits of Rundoo.
• Viviana -Former Agtech specialist who worked for an organic certifier for 8ish years and an Agtech startup for 1.5ish years.
• Humberto - Business and Information Technology specialist with 8 years of hardware store and ERP system experience.
• Lej - Passionate about tech and helping people; here to find problem-solvers who care about impact as much as innovation.
  
  

Additional Rundoo Team Members you’ll be working closely with:

• Vidhan (Head of CX)
• Matt (Head of Sales)
• Claire (Head of Client Success)
• Robbie (Client Success Manager)
  
  

Interview Process 🎤

Part 1: Simulate a sales → Implementation handoff call

A resource document will be provided - you’ll also have time to prepare and ask questions in person. The goal is to see how you develop an agenda, problem-solve live, and what types of clarifying questions you ask clients.

• Intro Call (20 minutes, remote) – An introductory call with Amanda to learn more about each other.
• Round 1 (30 minutes, remote) – Resume and discovery interview with Vidhan, focusing on how you interact with clients and handle live, client-style questions.
• Round 2 (1 hour, remote - potential for in person if it’s local to Redwood City / Chicago) –
• Session Agenda:
• Meet the team - Meet with Viviana and Jason
• Activities
  

Part 2: Product Training

We’ll go through a short demo of a section of Rundoo. You’ll then have time to explore independently and ask questions. Then, you’ll run a short training session on the section of Rundoo you reviewed.

• Coffee / meal with the team (if in person)

• Final Call (15 minutes, remote) – Conversation with our CEO, Nick.
• Reference check
• Offer
  
  

About Our Founders 🌲

• Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰
• Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫
  
  

How we've fundraised 💰

We've raised $18m across three rounds:

• A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.
• A $5m seed led by Caitlin Bolnick Rellas at CRV.
• An $11m series A led again by Bessemer and CRV.
  
  

Compensation Range: $86K - $107K