Logistics Coordinator

About Us:

RunBuggy is the most technically advanced automotive logistics platform on the market. Period.

Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.

RunBuggy’s end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.

Since launching in 2019, RunBuggy has grown to over 190 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.

We’re not just building a better logistics platform - we’re redefining the future of automotive transportation.

About the Role:

We are seeking a Logistics Coordinator (Spanish or French Canadian fluency a plus) to support RunBuggy's growing customer base.

Scope of Job:

While the vast majority of orders move smoothly without external intervention, the Logistics Coordinator I supports the RunBuggy customer base when exceptions arise that need a human to intervene. This position is responsible for providing top-notch problem-solving service to our customers (primarily transporters, shippers, and pickup and dropoff locations) through our platform, over the phone, on video calls, and using written communication (email and text). In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

Responsibilities:

·      Handle a high volume of inbound and outbound phone calls, emails, or in-platform communication ensuring pickups and deliveries are on schedule as it relates to orders handled through our cloud-native platform and smartphone app.

·      Solve problems and respond promptly, keeping necessary stakeholders informed with a high level of professionalism.

·      Assisting users with difficulty using the system, e.g. uploading pictures, completing orders, or finding relevant orders.

·      Seek out necessary information and coordinate with internal and external sources to adequately solve problems.

·      Maintain updated knowledge of all company products and services to provide adequate education to customers.

·      Coordinate with internal team members and partners to improve our services, processes, and platform.

·      Build enthusiasm and usage in our products and services to help shippers and transporters move cars smoothly.

·      Foster and maintain relationships with customers to improve our retention rate.

·      Attend all required customer service-related meetings.

·      Additional duties as assigned.

This position requires employees to be in the office 5 days per week. Our office is located on Mill Avenue in the heart of Tempe, AZ. While some schedules may be Monday through Friday, employees in this role may be required to work Tuesdays through Saturdays or Sundays through Thursdays. Please do not apply if you cannot meet these requirements.

Qualifications and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·      Ability to handle a variety of duties in a fast-paced environment.

·      Positive, service-oriented, problem-solving attitude.

·      Basic Computer Skills (MS Word, Excel, and Outlook).

·      Excellent organizational skills, along with professionalism and diplomacy with internal and external customers/vendors.

·      Ability to recognize problems, strategize and problem solve.

·      Ability to prioritize tasks and manage time.

·      Ability to work under tight deadlines.

Education and/or Experience:

·      Proficiency with using Microsoft Outlook, Word, and Excel, and experience searching and using the internet required.

·      Hands on experience using Artificial Intelligence tools preferred.

·      High School Diploma or equivalent.

·      Automotive, logistics, or transportation experience a plus.

·      Experience in specialized logistics of heavy haul (machine equipment), RVs, motorsports, boats, salvage vehicles a plus.

·      Understanding of performance-based metrics.

·      Aptitude for acquiring skills in technical troubleshooting along with an eagerness to learn and take on new challenges.

·      Spanish or French Canadian speakers a plus.

·      Call Center experience is helpful.

Certificates, Licenses, and/or Registrations:

·      None

Supervisory Responsibilities:

·      No direct reports.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·      Work flexible hours including weekends and holidays as needed.

·      Requires the ability to read written instructions, reports, and other documentation.

·      Prolonged periods of sitting at a desk (6 hrs per day).

·      Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

·      Ability to talk and hear on a frequent basis.

Travel Requirements (if any):

·      May have occasional travel as needed (<5%). Advanced notice will be given when foreseeable.

What is in it for You and Why you Should Apply:

·      Market competitive pay based on education and experience.

·      Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401k retirement savings plan.

·      Employee wellness program.

·      Employee rewards, discounts, and recognition programs.

·      Generous company-paid holidays (12 per year), vacation, and sick time.

·      Paid paternity/maternity leave.

·      A supportive and positive space for you to grow and expand your career.

Working Conditions:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be currently authorized to work in the United States.

Pay Range Disclosure:

This represents the expected pay rate OR salary range for this position at the time of posting based on education, experience, skills, location, and other factors.

RunBuggy is proud to be an Equal Opportunity employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected class under federal, state, or local law.