Automotive Enthusiast, Logistics Concierge

Description

RunBuggy is the most technically advanced automotive logistics platform on the market. Period.

Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.

RunBuggy’s end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.

Since launching in 2019, RunBuggy has grown to over 150 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.

We’re not just building a better logistics platform - we’re redefining the future of automotive transportation.

About the Role: 

Love cars and fast-moving logistics? Join RunBuggy and help keep the automotive world in motion. As a Logistics Concierge on our White Glove customer support team, you’ll be the voice and face of RunBuggy - delivering five-star support while guiding customers through seamless vehicle moves of their specialty and high-end vehicles. 

What You Will Be Doing: 

• Be the go-to expert: answer customer questions, solve problems, and proactively coordinate with the largest vetted network of transporters so special vehicles get where they need to go, quickly and seamlessly. 
• Elevate every interaction: represent RunBuggy’s high service standards with clear communication, empathy, and follow-through when interacting with customers and transporters. 
• Protect and enhance the brand: turn complex situations into smooth, confident experiences that build trust and loyalty. 

Why This Role is Exciting:

• Real impact: put your automotive enthusiasm to work; your work keeps the automotive logistics engine running - every move unites a special car with a delighted customer. 
• Front-row seat: talk directly with customers, dealers, carriers, and partners shaping the future of auto transport. 
• Growth runway: sharpen your service, operations, and leadership skills in a fast-scaling company. 

If you thrive in a fast lane, love solving puzzles, and get a kick out of helping people, you’ll fit right in at RunBuggy. Let’s move what moves the world. 

Requirements

What You Bring to the Team by Way of Skills and Experience:

• Knowledgeable and passionate about cars and helping customers. 
• 1-3 years in customer support, account service, or operations (phone, video, and written support). 
• Strong communicator: clear, professional writing, confident phone/video conferencing presence, active listening. 
• Proven problem-solver: diagnose issues, escalate appropriately, and drive to resolution with urgency. 
• Entrepreneurial spirit: bias to action, resourceful, comfortable with ambiguity. 
• Positive, can-do attitude: resilient under pressure, calm with upset customers, team-first mindset. 
• Go-getter: self-starter who takes ownership, meets SLAs, and follows through without hand-holding. 
• Customer-obsessed: empathy, patience, and a knack for turning complex info into simple steps. 
• Tech-savvy: quick to learn tools (CRM, ticketing, Teams, Slack, MS Office), accurate data entry and notes. 
• Process discipline: documents playbooks, follows SOPs, diplomatically suggests improvements. 

What is in it for You and Why you Should Apply:

• Market competitive pay based on education, experience, and location. 
• Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401(k) retirement savings plan.
• Employee wellness program. 
• Employee rewards, discounts, and recognition programs.
• Generous company-paid holidays (12 per year), vacation, and sick time.
• Paid paternity/maternity leave.
• A supportive and positive space for you to grow and expand your career.

Pay Range Disclosure: 

The advertised range represents the expected pay range for this position at the time of posting based on education, experience, skills, location, and other factors. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.

Salary Description

$25.00 - $28.00 per hour, DOE