Regional Mitigation Manager

Rumsey Construction & Restoration (RCR) is an industry leader in Columbia, SC, Charleston, SC, Greenville, SC, Rock Hill, SC, Charlotte, NC, and Augusta, GA. RCR is a local, independently owned and operated restoration, reconstruction, and remodeling company that specializes in disaster response; fire, water, smoke, and storm damage. We provide our services to residential and commercial property owners working with insurance based claims and repairs related to the loss.

Our Core Values: Teamwork, Resolute, Adaptability, Innovation, No Task Beneath Us

Mission: At Rumsey Construction and Restoration, our business philosophy is simple: go the extra mile – every time, for every client. We want to build lasting relationships with our customers. Every time we work with someone, we believe it is our responsibility to give them an outstanding experience – quality craftsmanship, attention to detail, superior customer service, and practical solutions that are suited to their needs and budgets.

Overview:

A Mitigation Manager will support our mitigation department in our northern-most office locations as they return compromised properties to its pre-loss condition. The Mitigation Manager is responsible for the overall management of the mitigation department for the Charlotte, NC, Rock Hill, SC and Greenville, SC offices, including oversight of daily operations, field supervisors, sub-contractors, invoicing, training and mentoring mitigation supervisors and technicians, and assisting in strategic planning and organizational processes. In this position, Mitigation Managers navigate correspondence between customers and insurance adjusters to obtain the necessary information, documentation, and payment as projects progress. Interfacing with other departments within the company will be required. This position directly reports to the Chief of Operations.

Responsibilities and Duties:

• Proven ability to multitask and is detail oriented

• Ability to work within a team or independently

• Lead and manage supervisors and technicians, providing support, supervision, and direction 

• Assist in the development and implementation of business strategies and procedures to ensure efficient operations

• Proficient in assessing the extent of damage and help with site inspections 

• High level knowledge and performance of water mitigation, board up, mold remediation, and fire and smoke procedures 

• Perform and/or direct team to perform necessary tasks to help expedite the completion of mitigation jobs

• Maintain equipment tracking system and provide monthly inventory while ensuring supplies are sufficient 

• Focus and dedication to providing excellent customer service and ensure team provides excellent customer experience and recommend adjustments based on experience to serve in the best interest of the client and company

• Assist in customer relations and resolves issues if/when any arise

• Maintain regular internal and external communications for purposes of discussing matters relative to project schedules, changes in scope of work, material, and personnel resources to ensure smooth completion of project

• Provide daily updates to insurance adjusters, customers, and team

• Coordinate with adjusters during the estimating process

• Maintain relationships with vendors and subcontractors

• Analyze and interpret data and metrics for efficient performance

• Work with the management team to develop and implement training programs

• Assist in establishing policies and procedures that promote company culture and vision

• Maintain a professional, positive attitude and appearance at all times

• Responsible to report accurate records and complete paperwork for each job

• Enforce and maintain the Purchase Order and Work Order system and tracking proper usage

• Be able to guide team to complete work orders including but not limited to: measurements, moisture readings, and necessary detailed paperwork and update our industry software

• Proactively communicate jobsite conditions and concerns and enforce safety guidelines

• Work under time constraints to meet expected timelines

• Development of supervisors and technicians through mentoring, coaching, equipping and encouraging development of skills through feedback and training

• Assist with the recruitment and hiring processes with the management team

• May be assigned supervisors in other locations

• Willing and able to be accessible by phone and respond to after-hour/weekend emergencies, as necessary, in the on-call schedule

• Out of town/state travel is a possibility

Physical Demands:

• Traveling to each job location requires the safe operation of a company vehicle 

• Ability to lift 75 LBS frequently

• Working in confined spaces 

• Requires bending, squatting, crawling, climbing, reaching, kneeling, lifting, pushing, pulling, crouching, balancing, walking, standing

• Due to the nature of the work, the jobs site can often be dirty, possibly cold or wet, and sometimes unsanitary

Qualifications and Skills:

• Minimum of 2 years field experience or; IICRC certifications (WRT, ASD, FRST, OR AMRT)

• Mitigation and water drying experience 

• Related experience in Construction, Restoration, and/or Insurance 

• Basic knowledge of hand tools and their uses

• Attire must meet OSHA requirements for the specific job site

• Using protection through the use of Personal Protection Equipment (PPE)

• Must pass a Fit Test for proper fit of respirator

• Comfortable with utilizing company and industry specific programs, software, and applications in accessing and uploading documents, forms, and reports

• Ability to effectively teach and contribute to the development of your team of technicians through demonstration, training, and encouraging opportunities for growth

• Motivated and organized person with a positive attitude 

• Personable and professional, whose dedicated to customer service

• Team player 

• Motivated and can promote that to team

• Desire to continually learn new things

• Able to pass a background check

• Able to provide a valid driver's license

• Fluent in English