Collections/AR Respresentative

Rumsey Construction & Restoration (RCR) is an industry leader in Columbia, SC, Charleston, SC, Charlotte, NC, and Augusta, GA. RCR is a local, independently owned and operated restoration, reconstruction, and remodeling company that specializes in disaster response; fire, water, smoke, and storm damage. We provide our services to residential and commercial property owners working with insurance based claims and repairs related to the loss. 

Our Core Values: Teamwork, Resolute, Adaptability, Innovation, No Task Beneath Us 

Mission: At Rumsey Construction and Restoration, our business philosophy is simple: go the extra mile – every time, for every client. We want to build lasting relationships with our customers. Every time we work with someone, we believe it is our responsibility to give them an outstanding experience – quality craftsmanship, attention to detail, superior customer service, and practical solutions that are suited to their needs and budgets. 

Overview:

Our Collections Department is dedicated to our customers and clients as RCR returns compromised properties to its pre-loss condition. The Collections Agent will service all RCR locations and is responsible for encompassing a comprehensive role focused on billing, collections, financial management, legal compliance, and open invoices/claims for our services, from Mitigation to Reconstruction. This role entails managing billing, tracking payments, and collecting past due accounts. The ideal candidate will have a strong background in billing and/or insurance billing to assist in the collection process. This position will ensure accurate billing and timely payments, possess interpersonal skills, and enjoy exceeding expectations to make a difference in our mission to streamline billing processes and maximize collections efficiency within the restoration industry. 

Responsibilities and Duties:

• Data entry into RCR’s Programs

• Manage accounts receivable and process payments in compliance with financial policies and procedures

• Perform financial transactions, including verifying, classifying, computing, posting and recording data

• Check and verify entries and discrepancies for accuracy and completeness

• Organize and maintain files of electronic records and customer correspondence while protecting operations and confidential financial information

• Maintain accurate records and reporting on collection activity by reviewing and analyzing billing statements, creating financial reports, and performing analysis using QuickBooks®

• Research accounts to identify if insurance payments have been issued to the customer or if payment has been issued directly to RCR

• Monitor accounts to identify overdue payments and manage the daily queue and update all accounts scheduled for follow-up

• Find and contact debtors to arrange debt payoffs

• Collect all past due accounts and contact individuals with outstanding bills to secure payments

• Collaborate with Operations to determine if past due accounts need to be sent to collections or turned over to an attorney for collecting

• Collaborate with homeowners and advocating on their behalf to the carrier

• Perform audits on files where the carrier has provided pushback/exclusions

• Negotiate settlements with adjusters within 30 days or less

• Provide detailed account recaps when requesting appraisals on behalf of homeowners

• Complete court filings and process to obtain judgments

• Complete and process property liens

• Review, negotiate, revise, and produce contracts and legal documents

• Understand court proceedings related to collection processes, such as liens, judgments, and credit bureau procedures

• Attend weekly AR Scorecard meetings to review internal challenges

• Manage multiple duties and priorities simultaneously

Qualifications and Skills:

• Minimum HSD/GED required 

• Collections experience required 

• QuickBooks experience preferred 

• DASH experience a plus 

• Proficiency in Microsoft Office and Google Workspace 

• Familiarity with restoration and/or construction preferred

• Ability to read and understand terminology and construction documents preferred, but not required 

• Understanding of basic collections principles, practices and regulations 

• Experience working with homeowners' insurance policies and appraisals preferred

• Proven ability to calculate, post and manage financial figures and financial records 

• Ability to learn new software, including Xactimate® and proprietary systems

• Capable of working in a fast-paced, team-oriented office environment  

• Strong communication skills between team and with customers is essential 

• Outstanding written and verbal communication skills with a consistently courteous and professional tone

• Problem-solving aptitude 

• Very self-motivated and goal-oriented 

• Dynamic personality, energy, professionalism, and integrity

• Excellent organizational skills, data entry skills with a high degree of accuracy, and strong attention to detail 

• Understanding the importance of following procedures and staying within company guidelines

Salary : $18 - $30