Client Services Administrator

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

The Client Services Administrator is responsible for generating revenue growth in new and existing Rumpke Regional Accounts Group (RRAG ) portfolios.  This position will employ a consultative selling approach to multi-location RRAG accounts within Rumpke’s footprint with an emphasis on further development of portfolio relationships. This position will have decision-making capabilities and coordinate the transfer of business relationships from one client to another, from one hauler to another, and/or from one client to the region directly for services within Rumpke’s footprint.

Responsibilities of Position:

• Manage day-to-day waste and recycling service needs. Including but not limited to quoting, order writing and portal document maintenance
• Assist with RRAG PI program as it relates to the portfolio through implementation, review, tracking and adjustments as contracts are negotiated
• Work with clients to increase efficiency and profitability by implementing bid data into internal website as well as administering client contracts
• Work closely with A/R dept to maintain acceptable over 90 balances among identified accounts
• Review and process credit needs for RRAG managed accounts. Working with Region and Area management to obtain necessary approvals
• Pro actively review of RRAG managed accounts to ensure proper services are represented for accurate billing to reduce credits issued
• Assist with the creation of monthly, quarterly annual and Ad-hoc reporting needs for RRAG managed accounts
• Assist with post-acquisition activities in verification of services and contract execution
• Serve as a “back-up” as needed assisting Regional Accounts Group with large projects and business opportunities and working closely with customer services team to support with increased call volume during peak times and staffing shortages (as needed)
• Perform tasks in a safe manner in compliance with all local, state, and federal regulations and company policies
• Other duties as assigned

Supervisory Responsibility:

• This position will not manage employees

Skills & Abilities Needed for Position:

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Technical expertise regarding data models, data mining and segmentation techniques
• Highly motivated individual who possesses professional demeanor and is comfortable in a variety of business environments 
• Strong organizational and time management skills
• Client relationship skills incorporating a customer-centric attitude, with excellent communication, interpersonal and negotiating skills
• Computer proficient with a high-level of skills in Microsoft Office; strong familiarity with Excel, PowerPoint, Word, and web-based software
• Ability to define problems, collect data, analyze data, establish facts, and draw valid conclusions

Experience & Knowledge Needed for Position:

• Strong knowledge of and experience with reporting packages
• Previous experience as a data analyst

Physical Requirements in a Regular Workday:

• Rarely lifting/carrying/pushing/pulling a max of 35 lbs
• Continuously sitting in an office environment
• Occasionally standing/walking in an office environment

Additional Working Conditions/Aspects:

• Ability to work overtime, weekends, and/or holidays
• Legally eligible to work in the United States
• Valid driver’s license (if applicable)
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.