What are the responsibilities and job description for the Collections Specialist position at Rukmar?
Location: Newark, DE 19713
Salary: $41,600 per year
Type: Hybrid - 2 days per week in office
What is in in for you
- Strong career growth and advancement opportunities
- Gym membership subsidies and fitness tracker support
- Health and wellness programs
- 401(k) plan with company match
- Employee stock purchase plan
- Comprehensive health insurance, including medical, dental, and vision coverage
- Pet insurance
- Flexible spending accounts (FSA)
- Up to 12 weeks of fully paid parental leave for birth or adoption
- Tuition reimbursement programs
- Generous paid time off, along with 14 paid holidays
- Paid time off for volunteer and community service activities
Key Responsibilities
- Manage and follow up on assigned delinquent accounts
- Contact customers via phone, email, and written communication to resolve outstanding balances
- Negotiate payment plans in a professional and respectful manner
- Maintain accurate records of all collection activities
- Provide excellent customer service and handle inquiries effectively
- Use skip tracing tools to locate hard-to-reach customers
Requirements
- 0–1 year of experience in collections, AR, or customer service
- Strong communication & negotiation skills
- Ability to handle challenging conversations professionally
- Good organizational and time management skills
- Basic computer knowledge (MS Office, CRM tools)
- High school diploma required (college coursework preferred)
- Willingness to obtain required collections license
Nice to Have
- Exposure to collections tools or CRM systems
- Basic understanding of debt collection laws & compliance
Salary : $41,600