What are the responsibilities and job description for the Service Center Manager position at Ruhrpumpen, Inc.?
Ruhrpumpen is seeking an experienced Service Center Manager to lead a multi‑disciplinary service operation, driving execution excellence, operational continuity, and high customer satisfaction across service projects, repairs, parts coordination, and technical support activities.
Key Responsibilities
- Provide strategic and operational leadership for the service center, ensuring efficient workflows, resource allocation, and continuous improvement.
- Oversee the full lifecycle of service requests, including prioritization, technical evaluation, job setup, purchasing coordination, and delivery timelines.
- Establish and refine operational processes, standards, and best practices to elevate service performance and reliability.
- Lead the assessment and resolution of complex service cases, ensuring accurate diagnostics and alignment with customer expectations.
- Manage and support field service operations, ensuring proper planning, execution, and follow‑through.
- Develop strong relationships with customers and stakeholders through proactive communication, escalations handling, and service status updates.
- Analyze operational KPIs, financial indicators, and service metrics to identify opportunities and implement performance improvements.
- Lead and mentor a team, conduct performance reviews, guiding development, and fostering a high‑performance culture.
- Prepare operational, performance, and financial reports for senior leadership.
Knowledge Areas
- English and German skills conversational required
- Pump experience is highly desired
- Based in Germany and able to work On Site - Our offices are located in Witten.
- Advanced service operations management
- Process optimization and workflow design
- Resource planning and cross‑functional coordination
- Customer engagement and issue resolution
- Financial and operational KPI analysis
- Quality assurance and compliance standards