What are the responsibilities and job description for the Operations & Fulfillment Associate position at Rufus Labs?
About Rufus Labs:
Rufus builds WorkHero, the most advanced human automation platform for supply chain. Comprised of workforce analytics ai-software and rugged wearable technology, WorkHero brings never-before-seen visibility to warehouse operations, allowing for smarter, more informed decisions.
About the job:
We're looking for a highly organized, execution-focused Operations & Fulfillment Associate to work directly with company leadership across operations, fulfillment, and customer experience.
This is an early-career, high-growth role for someone who wants to learn how a startup actually runs — not from the sidelines, but in the middle of it. You'll own real work across the company while jumping in wherever leverage is needed — whether that's managing inventory, prepping a hardware rollout, supporting a customer, or getting a shipment out the door. This role is hands-on. It includes real physical work in our LA lab.
Part-time or Full-time contract to hire. LA-based. Hybrid (In Office / Home)
Skills You'll Need:
- 0–2 years of experience in a startup, operations, marketing, consulting, or similar high-intensity environment
- Extremely organized and detail-oriented — you track things without being asked twice
- Comfortable moving between strategy discussions and hands-on execution
- Strong written and verbal communicator
- Tech-savvy and fluent with modern tools (HubSpot, Google Workspace, Slack, Apollo, AI tools, etc.)
- Hands-on experience with Android devices or consumer electronics a plus
- Warehouse, fulfillment, or logistics experience a plus
- Based in Los Angeles
What You'll Do:
- Operations & Fulfillment: Prep, configure, and ship demo units, customer hardware orders, accessory store orders, and new customer rollouts — end to end
- Device Configuration: Flash and provision Android devices, apply MDM profiles, troubleshoot basic setup issues
- Inventory Management: Maintain real-time inventory visibility across hardware, accessories, and supplies
- Ops Meetings: Run 3x weekly internal ops syncs to align the team on open shipments, priorities, and blockers
- Customer Experience: Step in to support inbound customer requests during demand spikes; improve documentation and support workflows over time
Most importantly:
- You don't say "that's not my job."
- You move quickly and take initiative.
- You care about outcomes more than titles.
- You want to build something meaningful — and grow with it.
What You'll Get:
- Direct exposure to company leadership
- A front-row seat to how a hardware software startup scales
- Broad experience across marketing, sales, customer success, and logistics
- Increasing responsibility over time based on performance
- A path toward senior operations or leadership roles as the company grows
- Competitive compensation and meaningful early-stage equity
- Growth here is earned. If you perform, your scope will expand.
How to Apply:
Send your resume along with a short note covering:
- Why you want to work at a high-velocity logistics tech company
- A time you stepped outside your job description to get something done
- Why Rufus Labs specifically
We value initiative. Show us yours. Apply now. Learn more about Rufus Labs at www.getrufus.com. Send your application to us at enterprise@rufuslabs.com.
Salary : $55,000 - $75,000