Beverage Server (non gaming)-Gilley's

Description

Job Summary:

The Beverage Server (non-gaming) is responsible for providing exceptional customer service by efficiently delivering beverages to guests in a friendly, timely, and professional manner. This role ensures that all guests receive high-quality service with a flair of promotional modeling while maintaining a clean and well-stocked beverage area such as a restaurant, lounge, or entertainment venue.

Essential Job Functions:

• Monitor that all guests receive prompt, courteous, and knowledgeable service

• Oversee table maintenance, ensuring cleanliness before, during, and after service
• Monitor side work and sanitation checklists to meet local health code standards.
• Crosstrain in other departments
• Other duties as assigned

• Maintains monetary and paperwork accuracy and efficiency within department/property standards
• Observes activity and reports anything that is out of the ordinary
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same

Customer Service:

• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation.
• Utilizes open body language, politely speaks with and assists guests as needed
• Observes all activity within the assigned area offering assistance to all guests
• Observes activity and reports anything that is out of the ordinary
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests

Qualifications

Qualification:

• Must be at least 18 years or older and have the ability to obtain and retain a KRCG Gaming License.
• One year of direct customer contact experience, preferred
• Previous money handling experience preferred
• Display professionalism; excellent verbal and written communication skills
• Professional appearance as outlined in the Gilley’s Team Member Handbook
• Must be able to work both independently and as a member of a team
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations
• Must be able to respond to visual and audible cues
• Must be able to read, write, speak and understand English
• Must be able to bend, reach, kneel and grip items
• Must be able to walk and stand for long periods of time (8-12 hours)
• Have a sense of urgency and keep up with fast paced business practices
• Operate in mentally and physically stressful situations
• Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.