What are the responsibilities and job description for the Commercial Roofing Service Operations Manager position at Ruff Roofers and Sheet Metal LLC.?
About Us
Ruff Roofers, a trusted name since 1939, has built a legacy of excellence in the roofing industry. We pride ourselves on delivering high-quality service with a hands-on, customer-first approach. As we continue to grow, we're looking for an experienced and motivated Service Manager to lead and elevate our Service Division.
The Opportunity
We are seeking a strategic and driven leader to take full ownership of our Service Division. This is a high-impact role focused on growing the division, managing projects from end to end, and developing a high-performing service team. You'll operate with significant autonomy and be expected to drive operational and financial performance while maintaining Ruff Roofers’ reputation for excellence.
Key Responsibilities
- Lead day-to-day service operations and project management activities.
- Drive business development efforts and cultivate long-term client relationships.
- Manage scheduling, dispatching, and coordination of service crews.
- Monitor KPIs including crew productivity, revenue targets, and customer satisfaction.
- Mentor and develop staff while building a culture of accountability and excellence.
- Collaborate cross-functionally with other departments (Sales, Estimating, Accounting, etc.).
- Support sales team and assist with takeoffs, scope reviews, and proposals.
- Represent the company at industry and networking events to grow market presence.
Qualifications
- 5 years of experience in commercial roofing with strong service project management expertise.
- Demonstrated success managing a service division or service team in a construction environment.
- Solid understanding of multiple roofing systems (Shingle, Single-Ply, Coatings, Modified, etc.).
- Excellent communication, leadership, and organizational skills.
- Ability to work independently, manage multiple priorities, and lead a team.
- Familiarity with Salesforce and digital workflows is a plus.
- Participation in local professional or industry groups is encouraged.
- Successful background investigation
- Successful Pre-Employment Drug Test
Education
- Bachelor’s degree in business, construction management, or related field preferred, or equivalent hands-on experience.
Compensation & Benefits
- Competitive salary performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Hours and Location
- Punctual daily attendance at 5:30 AM is an essential function of this role.
- This role is in office full time. Some site visits may be required based on project requirements.
Join Us
If you're ready to take ownership of a thriving service division and be part of an innovative and supportive team, apply now. We’re looking for individuals who want to build, lead, and leave a mark.
This job description is intended to describe the general nature and level of work being performed. It is not intended as an exhaustive list of all duties, responsibilities, or qualifications required of employees in this position. Management retains the right to assign or reassign duties as needed.
Ruff Roofers and Sheet Metal LLC. is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.
Pay: $80,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) 4% Match
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: In person
Salary : $80,000 - $110,000