Customer Strategy and Operations

Our team comes from early Uber/Doordash/Amazon/Two Sigma and Traba,

At Rue Four, we are building the agentic backbone for the medical space

This is a unique opportunity to join a generational company at a key inflection point. With a rapidly growing client base, proven product-market fit, and backing from world-class investors, we are scaling quickly and defining a new category of healthcare AI.

Our team is sharp, motivated, and deeply committed to the mission. We operate with intensity, take ownership of complex problems, and stay relentlessly focused on our users. If you thrive in a fast-paced environment, demand excellence, and want to help build the future of healthcare, we invite you to join us.

About the role

This is one of our most mission critical roles: that is critical to the successful onboarding and defying the company strategy. You’ll serve as the operational bridge between our Sales, Product and Engineering teams — ensuring our doctors and clients see value quickly and that our internal teams are aligned throughout the customer lifecycle.

You’ll work closely with the leadership team to refine operational processes, drive implementation success, and continuously improve client outcomes through hands-on coordination, strategic insight, and detailed execution as well as company strategy.

This is a high-ownership, cross-functional role ideal for someone who thrives in a fast-paced, evolving startup environment and has strong organizational, communication, and problem-solving skills.

Key Responsibilities

• Lead operations for our practices within Rue
• Lead client facing engagements, joining customer calls to track progress, surface needs, and ensure a smooth rollout experience
• Own the onboarding and implementation process for healthcare clients from signed contract to successful deployment
• Partner with the Sales, Product, and Engineering teams to remove blockers, identify new workflow opportunities, and to deliver on customer priorities
• Monitor client adoption and feedback, identifying trends and improvement opportunities in both process and product
• Support documentation and continuous refinement of internal implementation workflows and client communications
• Maintain a high level of client satisfaction by ensuring expectations are clear, timelines are met, and communication is proactive
• Take ownership of projects and client issues with a bias toward solutions and action
• Attract top-tier talent to join our driven team

Move at Rue speed, build something massive.

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, Join the Rue team.

Requirements

• 6 years of experience in management consulting, banking, operations as a founder, or in an operational/generalist role at an early-stage startup
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Willingness to take on a variety of roles
• Ability to prioritize effectively and get things done in an unstructured and ambiguous environment
• Ability to take ownership and accountability
• Willingness to work in person at our office 5 days a week

Who You Are

• You thrive in fast-paced environments. You are high-intensity and care a lot about what you do, and you're ecstatic to work at a startup.
• You are ambitious. You have fun solving problems that others think are impossible.
• You are curious. You find joy in learning about AI, technology, and finance.
• You are an owner. You are autonomous, self-directed, and comfortable working with ambiguity.

Most importantly: You are collaborative, organized, thoughtful, and kind.

What does Rue Speed mean

We operate with intensity because our mission demands it. At Rue Four, we bring the same mindset as the world’s top performers: focused, relentless, and always pushing to be in the top 1% of our craft. Think Albert Einsteins mamba mentality, applied to bold ideas, next-gen tech, and flawless execution. This isn’t a 9-to-5. Our team is deeply committed, often putting in 60 hours a week –not because we’re told to, but because we’re invested. We’re here to build fast, push limits, and deliver without compromise. If you thrive under pressure and want to do the most meaningful work of your career, you’ll feel right at home. If you’re looking for something easier –this isn’t it.

Perks & Benefits

At Rue Four, we’re committed to providing our employees with everything they need to do their best work.

Yearly offsite to Oktoberfest in Munich.

🍽️ Doordashed meals

🚠 Team building events & happy hours

💻 Apple equipment

🥑 Unlimited Snack spend

✨ Wellness Aesthetic treatment stipend (Botox, Facials and Skincare)

Rue Four is based in New York, with our full team working out of a beautiful and spacious office in Hudson Square, right by the West Side Highway.

Competitive compensation, backed by top investors.

Please send your CV to Jessica@joinrue.com

We're looking to hire Rue Fourians and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every Medical practice nationwide with true grit, hunger and curiosity. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!