Commercial Assistant

IDENTIFICATION:

• Job Title: Commercial Assistant
• Department: Commercial Operations Department
• Reports To: Commercial Manager
• Status: Full-Time, non-exempt
• Pay Range: $21.00 - $23.00

SUMMARY:

The Commercial Assistant in the Commercial Operations Department will be responsible for assisting the Commercial Operations Department as it relates to: Order Quotation, Entry, Processing, Return Materials Authorizations, and Shipping. This position will also have back-up responsibilities for answering the main telephone for Rudolph.

The successful candidate will have experience in a customer-centric environment, preferably in import/export manufacturing, with excellent knowledge of Microsoft Office and a working knowledge of ERP systems. The successful candidate will have a pleasant phone presence and be willing to directly communicate with customers by phone or email in response or as first contact. Candidate must be detail oriented, able to work in a high paced environment efficiently and follow directions accurately, either in written or oral form. Candidate must be comfortable in conflict-related circumstances, assuring the customer is adequately assisted within our policies and procedures. Candidate must be capable of performing independently and willing to take initiative.

Candidate will be responsible, hard-working, trustworthy, highly organized, and punctual. Candidate will be personable and be able to maintain a neat and orderly work area with a strong work ethic and positive attitude. Candidate will maintain a professional appearance in groom and dress. Candidate will exhibit professional and respectful communication both to outside customers and to colleagues within the organization.

WORK PERFORMED:

Daily:

• Quotations (Instruments, Parts and Accessories)
• Order Entry, Order Processing
• Preparation of Order Acknowledgements
• Preparation of Shipments/Shipping Labels-Cartons and Courier
• Provides Customers with information regarding shipments
• Responds to Customer Inquiries via email or phone
• Shares responsibility for answering the Company phone
• Follow-up on “Payment Pending” orders
• Enter and maintain CRM information
• Other duties as assigned

Weekly:

• Follow up on Order Status internally
• IQOQ Notebook Completion for Shipment

Monthly:

• End of month activities as assigned, to include IQOQ Notebooks and Order Folders

As Needed:

• Assist with the shipment of Specialty Products
• Assist with Sales/Service/Distributor Trainings and other events
• Process Return Material Authorizations
• Interface with other Departments, i.e., Status of Orders
• Prepare and ship promotional items and product literature

General Duties:

• Other duties as assigned

QUALIFICATIONS:

Experience:

• Proven experience in a Customer Centric Environment
• Experience with Microsoft Word, Excel and Outlook
• Experience with SAP or an ERP system a plus

Education:

• Minimum of High School Diploma, some college preferred

Interpersonal Skills:

• Superior organizational skills
• Ability to multi-task
• Professional approach and attitude
• Diplomatic communication skills and ability to field inquiries in a professional manner.
• Ability to adapt to a growing business environment
• Willing and able to take initiative

WORKING CONDITIONS:

• Shared Cubicle Office Space
• Required to work business hours
• Regular interaction with customers and fellow employees
• Rudolph Research Analytical is a respectful, professional environment

PHYSICAL DEMANDS:

• 70% of the time spent sitting in an office setting
• 30% preparing materials for shipment
• Must be able to able to lift and manage file folders and boxes up to 30lbs

HOURS:

• Monday thru Friday - 8:30 a.m. to 5:00 p.m.

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ability to Commute:

• Hackettstown, NJ 07840 (Required)

Work Location: In person

Salary : $21 - $23