Service Administrator

Summary 

We are seeking a detail-oriented Service Administrator to provide administrative support to the branch Service Manager and Service Department. This position requires in office presence and the essential functions cannot be performed remotely.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Self-motivated and goal orientated- ability to work independently.
• Knowledge of computers and office software systems.
• Possess strong organizational skills.
• Ability to adapt to changes in work loads.
• Adjust priorities quickly as circumstances dictate.
• Process invoices and submission of warranty information.
• Type various letters, correspondence, and memos.
• Maintain various safety, DOT, and Vehicle inspection reports.
• Maintain accurate Equipment Shipping and Receiving records.
• Email Equipment/Sales dept of individual shippers and receivers upon receipt of machine.
• Manual Timesheet entry for Service Technicians into Infor/Lawson.
• Provides back-up coverage to front-desk reception.
• Code, copy and reconcile third-party invoices (monthly or as needed) (Responsible for ALL vendor invoices)
• Service call report follow-up. 
• Assist Service Manager with closing work orders (new process customer and internal jobs, work orders)
• Develop parts and labor estimates.
• Provide back-up support to Dispatch as needed (technician scheduling, problem resolution with customers, open work orders)
• Perform other duties as assigned.

Education and/or Experience

• High School diploma or equivalent required.
• Some college is a plus.
• Previous administrative/clerical experience preferred.                 

Communication Skills

• Ability to read, write and speak to effectively communicate with personnel, customers, and visitors in person, on the phone and by written communication. 
• Ability to get along with diverse personalities in a tactful, mature, and flexible manner 
• Must be able to follow written instructions 

Computer Skills

• Proficient level of computer and data entry skills required
• Experience with Microsoft Windows, Word, and Excel 
• Previous experience utilizing Lawson is a plus

Physical Demands

While performing the duties of this job, the personnel must have sufficient physical ability and mobility to work in an office setting to perform office administrative work.  While this is primarily a sedentary role, personnel in this position have the flexibility to stand, stretch and/or walk as needed to break up extended periods of sitting. The personnel will routinely use a multiphone switchboard phone system and regularly be required to talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment (keyboard, mouse, computer, printer, postage machine, telephone); reach with hands and arms; occasionally required to stand; walk and stoop, kneel, crouch, and bend. Personnel will frequently lift and/or move/push/pull up to 10 pounds and occasionally lift and/or push/pull/move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and the to adjust focus.  This job operates in a professional office environment.  While performing the duties of this job, the employee will be required to utilize the computer screen and keyboard, telephone and will need to bend and reach to file. Work is performed in a typical office setting.

Work Environment

General office environment.

Position Type and Expected Hours of Work

• This is position is classified as full-time, hourly non-exempt.
• Normal Days of work are Monday through Friday 8:00 a.m. to 5:00 p.m. 

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the personnel for this job. Duties, responsibilities, and activities may change at any time.

EEO/AAP Statement

Rudd Equipment Company, Inc. is an Equal Opportunity/Affirmative Action employer.  It is our policy not to discriminate against any Incumbent or Applicant.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. To achieve our goal of equal opportunity, we maintain an Affirmative Action Program through which we take good faith efforts to recruit, hire, and advance in the employment of qualified minorities, women, persons with disabilities, Vietnam-era veterans, and other protected veterans.