Call Center Agent

Full-Time Call Center Agent

Overview

Do you thrive in a fast-paced environment where exceptional customer service is key? Are you passionate about making a positive first impression and exceeding expectations? If so, this role is for you. At Ruby, we believe in creating personal connections that help businesses thrive. As a Call Center Agent, you will serve as a Virtual Receptionist, providing the friendly, professional voice our customers depend on, skillfully handling incoming calls and website chats. We're committed to delivering exceptional experiences 24/7, 365 days a year. This is a full-time, in-office position that requires availability to work a weekend day and holidays. This in-office position will be at either our Chesapeake, VA or Virginia Beach, VA location. (All interviews will take place at our Chesapeake office).

In this role, you will create an exceptional experience for our customers by confidently and skillfully handling a high volume of incoming calls and chats. Operating in a fast-paced inbound call center environment, you'll utilize two screens to multi-task efficiently, accurately completing over 150 interactions per day while adhering to all service quality and performance expectations. Success requires a strong attention to detail and a commitment to maintaining accuracy in all written communication, ensuring proper spelling and grammar at all times. You must also demonstrate reliable attendance and strict adherence to your assigned schedule.

Your Qualifications And Skills

• A minimum typing speed of 40 WPM
• Proficient computer skills
• A warm and friendly demeanor, with the ability to maintain composure and confidence when assisting emotional or upset callers
• A proven track record of self-motivation and accountability
  
  

Preferred, But Not Required

• At least one year of experience in a call center or high-volume inbound call center role, or
• Professional/administrative role with light inbound call volume, or
• Customer service role
• Office 365 experience
• Bilingual Spanish/English skills
  
  

Compensation And Benefits

• Competitive Pay: $21/hr with perfect attendance. Perfect attendance means being on time for the start of your shift, returning on time from all breaks, and completing your full assigned shift. Compensation without perfect attendance is $19/hr.
• Extensive Benefits:
• Employee Stock Ownership Plan
• 401k with Matching Contributions
• Full Medical, Dental, and Vision Insurance
• 2 Weeks Paid Vacation in Year 1
• Life Insurance Policy
• Legal Assistance
  

Ruby is an equal opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Job Posted by ApplicantPro