Virtual Receptionist - Remote

Who Are We and What Do We Do? 

Ruby is all about making personal connections that help small businesses grow. At the heart of everything we do is a promise to treat every moment of customer communication as an opportunity to make a lasting, positive impression. Ruby serves small businesses by delivering exceptional customer experiences over the phone and online via website chat. We’re a team of service-oriented experts blended with an innovative tech company. Our highly trained Receptionists use proprietary software to personalize a caller or website visitor’s experience, answer FAQs, transfer callers and take messages, and collect information that makes it easy for the businesses we represent to follow up. 

Our Vision & Mission 

We deliver exceptional experiences that build customer loyalty and empower businesses to freely pursue their purpose, cultivating diverse and thriving local economies. 

We create meaningful connections and provide actionable insights that capture opportunities and give businesses the freedom over when and how they communicate so they can achieve more. 

What You’ll Do and Be Accountable For:  

• Create exceptional caller experiences that delight and wow by seeking opportunities to make meaningful connections with customers and callers via phone or chat. Treat callers as an extension of our customer, confidently and skillfully guiding conversations according to call handling instructions. 
• Adhere to Ruby’s call-handling and performance expectations, accurately completing over 200 interactions per day, limiting personal bias while answering calls with a smile and friendly demeanor.
• Maintain accuracy with clarity and strong attention to detail in written communication, ensuring proper spelling and grammar.  
• Multi-task in a fast-paced environment, while toggling between two screens. 
• Precisely and consistently follow call-handling instructions on every call, taking detailed, accurate notes and messages from callers.  
• Maintain a record of responsible attendance by being present and reliable whenever scheduled. Be on time when leaving or returning from breaks and lunches, self-manage call status as appropriate.  

Apply If You: 

• Have at least 9 months experience in a call center or heavy inbound call volume role, or 
• Have at least 3 years’ experience in a professional/administrative role with light inbound call volume, or 
• Have at least 3 years’ experience in a heavy customer-facing role as a Manager, Supervisor, or Lead. 
• Able to provide exceptional customer service to a variety of customer demographics calmly and confidently, even when supporting emotional or upset callers. 
• Ability to work independently and remotely, demonstrating self-motivation and accountability. 
• Proficient computer skills and able to multi-task utilizing 2 monitors, required. Office 365 experience, preferred.
• Bilingual Spanish/English is a plus!   
• Remote working experience a plus! 

 Starting Wage: 

Shift Availability: 

• Set schedules with dedicated 15-minute breaks and a 30-minute lunch 
• Full-time, ranging between 30-40 hours/week 
• Monday-Sunday shifts available 
• We offer a variety of permanent shifts, dependent on business needs  
• Part-time, evening, or graveyard shifts are not currently available   
• Business needs may require you learn additional skills, depending on shift 

 Before You Apply, You Must: 

• Reside in Washington, Oregon, Arizona, Missouri, Kansas, or Texas 
• Have a dedicated workspace with limited distractions 
• Have a phone with texting capabilities for multi-factor authentication 
• Have direct access to your modem via Ethernet cable  
• Have high-speed internet (20 MBps download and 10 MBps upload) to support systems and applications (an internet speed test must be completed) 

 Please note you are responsible for ensuring you meet our internet requirements. If you are unsure if you meet the minimum requirements, please check with your internet provider. 

Training: 

The training schedule is a period of 12 business days, sometimes longer, and is fully remote. Perfect attendance is mandatory and requires being present, on time, and fully engaged.  

Training schedule:

The Particulars: 

When we find the right person, we like to put our best foot forward with a thoughtful and comprehensive offer. Fair and equitable compensation is a pillar of our Equity, Diversity, and Inclusion strategy and we prioritize pay equity across our teams.     

The starting hourly rate for this position is $17.50 per hour in OR, WA, AZ or $16.75 per hour in MO, KS, TX, with frequent tenure-based raises for your first 5.5 years!   

In addition to competitive pay, Ruby offers a comprehensive benefits package including a bonus program, medical, vision, and dental insurance, a generous paid time off program, paid parental leave, traditional and Roth 401(k) plans with a company match, an employee stock ownership program, a wellness reimbursement fund, Sabbatical program, EAP, and life and disability insurance.  

This position is eligible for employment only in the following states: Oregon, Washington, Arizona, Missouri, Kansas, and Texas 

Salary : $17 - $18